Chief of Staff - Marketing

ABOUT US

At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world. 

Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies.

Longevity Opportunity Vision Enjoy the game!

We are hiring a talented and experienced Chief of Staff to join our global marketing team at Xsolla! The Chief of Staff (COS) will partner with our Chief Marketing & Growth Officer (CM&GO) to make the strategic choices, daily operating decisions, analytical assessments, and operational management with the global marketing team of over 80 experts to help us continue to build a hyper-growth multi-billion-dollar global company.

A successful candidate will have the analytical and commercial experience in the games and/or fintech industry to work individually and collaboratively in an evolving and fluid environment within the dynamic marketing team. In addition, you are incredibly organized and able to strategically work on multiple projects simultaneously to liaise with our product, business development, customer support, finance, legal and global operations colleagues and stakeholders in offices located around the world. We are seeking a highly motivated and passionate individual to work behind the scenes to continue to make Xsolla a world-class organization.

Responsibilities

• Work alongside the company CM&GO in a collaborative way to elevate the operations and performance of the team;
• Strategic Planning: develop strategy and planning cycles, delegating different points of view to help the marketing leadership and product marketing teams plan with the best possible business context;
• Ownership of development, supporting teams to complete associated deliverables, and working collaboratively to prepare presentations;
• Lead successful meetings for the marketing leadership and Xsolla executive stakeholders throughout the organization and across the globe;
• Formulate agendas, guide and facilitate key meetings, bring together notes and action items, and provide excellent follow-up in our Atlassian System (Jira, Atlas, Confluence);
• Frame problems and propose structures/models that help people better understand opportunities and trade-offs;
• Manage our Anaplan reporting and tracking of progress and performance across our different marketing functions - experiential, integrated (digital, social, acquisition), product, regional, design, public relations;
• Manage the Go-to-Market tracking and reporting process for key initiatives and solution launches around the world in collaboration with our integrated and product marketing teams;
• You will act as trusted counsel to senior marketing leaders and company stakeholders, provide analysis on operations and represent marketing leadership in various capacities/meetings;
• Create workforce planning and team operational organizational recommendations as part of annual planning, budget allocations and hiring of needed key roles;
• Will continuously be learning and educating the team on trends, opportunities, tools and services to help us continue to service our partners and stakeholders effectively;
• Act as the internal face of the global marketing team in the absence of the CM&GO; and
• Project Management: Partner across the organization relevant to your project/role with key stakeholders, ecosystem partners and customers.

Skills Qualifications

• 10+ years of marketing, operations, commercial roles within the gaming and/or fintech businesses;
• Proven track record of operational excellence;
• Extensive experience using and operating in the Atlassian Suite (Jira, Confluence, Atlas);
• Highly organized, make sure nothing falls through the cracks;
• Excellent written and oral communication skills;
• Ability to communicate effectively across multiple levels (including executive leadership team, peers, managers and junior staff) from different cultures and backgrounds from around the world;
• Embody the attitude needed to support an agile working environment (including respect, collaboration, improvement and learning cycles, pride in ownership, focus on delivering value and continuous improvement);
• Possess broad strategic business knowledge;
• Excellent financial and operational modeling skills;
• Comfortable navigating in a growing and changing organization, identifying and engaging with teams and individuals;
• Ability to see where improvements can be made and problem solving;
• Confidence and competence to take responsibility to make decisions and the self-restraint to know when decisions are not immediately needed;
• Enjoy working with data and fluent in a variety of analytical tools;
• Expertise in leading complex projects across teams and organizations;
• Highest level of ability to manage confidential information;
• Ability to travel both domestically and internationally - up to 30-40%.

Equal Employment Opportunity Statement:

Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.

Criminal History Consideration:

For the Chief of Staff role, we will conduct a background check that may include the following:

- Criminal history check

- Employment verification

- Education verification

- Credit history check

- Professional license verification

Relevance to Job Responsibilities:

The background check is relevant to this position because of the following role responsibilities:

- Handling sensitive financial information/managing budgets/accessing funds

- Accessing confidential company data

- Accessing confidential employee data

- Ensuring compliance with regulatory requirements

Rights Under the Fair Chance Act:

Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices or your qualifications, please contact [email protected].

Don’t meet every requirement listed? Studies show that women and people of color are less likely to apply for jobs when they don’t meet every requirement. At Xsolla, we are committed to building a diverse and inclusive community, so if you think you could be amazing in this role, even without all the listed qualifications, please apply! You may be exactly who we didn’t even know we need.

Benefits:

We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.

By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to [email protected].