Chief of Staff to Global Head of Service

.Position Name: Chief of Staff to Global Head of Service 
Reports to: Global Head of Service 
Location/Type: Global/Remote 
Status: Exempt

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now! 

As the Chief of Staff to the Global Head of Service, you will play a crucial role in driving key performance indicators (KPIs), and strategic initiatives and help manage the P&L for the Service department. This position requires a blend of strategic insight, operational expertise, and cross-functional collaboration to support and execute initiatives focused on the company's growth. The ideal candidate has experience in data reporting, organizational management, and working across diverse teams. 

Objectives of the Role: 

• Lead the execution of strategic initiatives from development through implementation under the direction of senior leadership. 
• Assist executive leadership in decision-making and program management to ensure timely, within-scope completion of initiatives. 
• Support continuous improvement within the service department by identifying and addressing skills and knowledge gaps. 
• Design and implement enhancements to organizational procedures and structure to increase efficiency and performance. 

Responsibilities: 

• Employee Engagement and Efficiency: 
  • Build strong relationships across all levels to enhance employee efficiency in both existing and new processes. 
• Process Improvement and Analysis: 
  • Identify, suggest, and implement improvements to the service delivery process. 
  • Collaborate with cross-functional teams to streamline workflows and implement process enhancements aligned with organizational goals. 
  • Conduct in-depth analysis of business processes to uncover inefficiencies, bottlenecks, and areas for improvement. 
• Metrics and Training Development: 
  • Establish and enforce Key Performance Metrics for the service teams. 
  • Contribute to developing and executing training initiatives for Atlas Technica’s Service Teams. 
• Operational Excellence: 
  • Drive accountability and ownership throughout the service department to maintain operational excellence. 
  • Serve as the main communication link between the Global Head of Service, employees, and senior executives on employee well-being, company culture, and service delivery success. 
• Reporting and Collaboration: 
  • Produce regular reports on key performance metrics for management, highlighting achievements and areas needing improvement. 
  • Partner with business leaders and department heads to understand data needs and objectives, translating business questions into actionable analytical tasks. 
• Team Cohesion and Collaboration: 
  • Promote a collaborative environment among diverse departments within service delivery to foster unity and productivity. 
  • Encourage seamless communication and teamwork to achieve shared goals and enhance overall performance. 
• Conflict Resolution and Alignment: 
  • Proactively address conflicts and remove obstacles, fostering commitment across team members. 
  • Ensure alignment of team objectives with organizational goals, promoting a cohesive direction within the department. 

Requirements: 

• Excellent written and verbal communication skills, with a capacity for building relationships and engaging with prospective clients. 
• Strong organizational skills, with a “get things done” mentality, and consistent follow-through. 
• Proven project management skills, with the ability to meet deadlines and manage budgets effectively. 
• Analytical mindset, with the ability to derive insights from experience and suggest improvements. 
• Bachelor’s degree or equivalent work experience required. 

Desirable Qualities: 

• Experience in the financial services industry, especially around laws and regulations. 
• Leadership experience with proven organizational impact. 
• Prior experience at a Managed Services Provider (MSP). 
• Technical aptitude or an interest in technology. 

Atlas Technica is proud to be an Equal Employment Opportunity employer. We welcome applicants of all backgrounds and do not discriminate based on race, religion, gender, sexual orientation, age, veteran status, disability status, or any other legally protected characteristic