Chief of Staff to the COO

Posted Yesterday
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West Chester, PA, USA
In-Office
Senior level
Logistics
The Role
Serve as strategic business partner to the COO, manage day-to-day office operations, calendars, communications and travel; drive KPIs and P&L actions; support customer engagement, special projects, and executive-level readouts to ensure timely delivery and accountability.
Summary Generated by Built In

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has a global footprint with more than 20,000 employees worldwide in over 100 world class Global Operations.

The Chief of Staff role is a very strategic role within CTDI’s senior executive leadership. The Chief of Staff is a strategic business partner aligned with a CTDI executive and engages in all business-related activities under that executive’s office. This position is the Chief of Staff to COO office and the supporting organization. This position will oversee the day-to-day running of his office, as well as support major business projects, implementations, operations and other functional areas on behalf of the COO.

Duties and Responsibilities 

  • Responsible for overall “to-do list” and ensuring business tasks and priorities are achieved 
  • Responsible for overall calendar / meetings / travel, including attending meetings as required  
  • Manage all email and calendar / meeting schedules
  • Ability to engage with Senior Leadership as a business partner on a daily basis 
  • Provide succinct and executive level readouts on a variety of topics  
  • Ensure effective internal and external communications and accountability for key deliverables 
  • Monitor, escalate and help to implement actions related to business and operational metrics such as KPI’s and P&L 
  • Support customer engagement, communications, meetings, RFQs, etc. 
  • Manage and support special projects (internal or external) as required 
  • All other duties assigned. 

Required Skills and Experience 

  • 5+ years of senior level business experience such as program management and/or operations including P&L and KPI management 
  • Strong understanding of CTDI’s business and structure / organization  
  • Demonstrates strong organization skills and attention to detail
  • Strong ability to multi-task, prioritize, adapt to changing environment and manage multiple priorities effectively
  • Attention to detail and accuracy with excellent written and verbal communication skills 
  • Efficiently manage competing project and priorities with strong time-management skills. 
  • Proficient skills using MS Office with strong experience using Excel. 
  • The ability to maintain a high level of confidentiality. 
  • Customer-facing experience a plus 

Physical Demands and Working Conditions 

  • Standard Office Environment. 
  • May be required to work long and unpredictable hours. 
  • Occasional travel required  

Apply today to join our dynamic team!  CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 50 years.  Come put our successful history behind your career! 

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.    

This position does not qualify for visa sponsorship.  

CA Residents only click here to view CTDI's California Privacy Notice Agreement

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Skills Required

  • 5+ years of senior level business experience such as program management and/or operations including P&L and KPI management
  • Strong understanding of CTDI's business and structure / organization
  • Demonstrates strong organization skills and attention to detail
  • Strong ability to multi-task, prioritize, adapt to changing environment and manage multiple priorities effectively
  • Excellent written and verbal communication skills
  • Efficiently manage competing projects and priorities with strong time-management skills
  • Proficient skills using MS Office with strong experience using Excel
  • Ability to maintain a high level of confidentiality
  • Customer-facing experience
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The Company
HQ: West Chester, PA
6,001 Employees
Year Founded: 1975

What We Do

Founded in 1975, CTDI is a full-service, global engineering, repair, and logistics company providing best-cost solutions to the communications industry. CTDI's one-stop service commitment to customers has fueled the growth from a core business of network and CPE equipment repair to include: • STB / CPE Division: Screen & Clean, OEM certified Repair, and high-volume Logistics of STBs, Gateways, Modems, EMTAs, Remote Controls utilizing innovative, Multi-unit testers with Robotic functionality. • Mobile & Consumer Electronics (MCE): Test, Repair, and Refurbishment of Smart Phones, Tablets, and Laptops utilizing innovative, Multi-unit testers with Robotic functionality. •Network Services (NS): Fully integrated Test, Repair & Logistics of Telecom Network Infrastructure Equipment. • Product / Supply: Strategic planning, sourcing, and manufacturing of CPE Accessory Equipment such as power supplies, cables, etc and Test, Refurbishment, and global Remarketing of customer-owned Network and CPE assets. CTDI's customers include the major wireline and wireless telecom carriers, cable service providers, and major OEMs from around the world. CTDI maintains its corporate headquarters in West Chester, PA, and supports an expanding customer base with more than 19,000 employees in over 100 facilities worldwide. Follow us on Facebook: www.facebook.com/CTDI.USA Follow us on Instagram: www.instagram.com/ctdi_us

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