Our Opportunity:
Chewy is seeking a Chief of Staff to report to the Chief Brand Officer! We have an outstanding opportunity to develop a deep understanding of Chewy’s business, build strong cross-functional relationships with senior leaders, and quickly drive significant impact at an interpersonal level.
This leader will be a thought partner to the Marketing leadership team, steer strategic projects, and will refine and operationalize mechanisms and processes to continue to make Chewy the leading destination for pet parents and partners everywhere! This is a dynamic role that will require an outstanding degree of business and operational savvy, comfort in implementing the vision of the Marketing organization, and the ability to conceptualize solutions for cultural, workflow, and interpersonal challenges. Candidates will be framework-oriented problem solvers who thrive in fast-paced environments and will possess the capability to ultimately lead a Chewy business line.
What You'll Do:
- Serve as a trusted advisor to the Chief Brand Officer, providing high-level strategic support
- Coordinate cross-functional projects and initiatives, ensuring alignment with company priorities, brand team priorities, and timelines
- Operationalize marketing strategy by aligning the organization against articulated objectives, streamline and improve processes for effective partnership, and identify gaps in systems
- Identifying the right teams, driving collaboration across organizations, implementing processes, and getting in front of potential opportunities
- Work with Finance relationships and analytics teams to connect across dept wide
- Build positive relationships across the organization and externally with outside partners and third parties
- Attend meetings and participate in projects with, or on behalf of the Chief Brand Officer; handle pre-work, coordinate results, facilitate meetings; and drive accountability for follow-through following those meetings
- Coordinate and prioritize critical issues and information to facilitate efficient leadership (VP) decision-making
What you'll need:
- Bachelor's degree in business or related field
- 10+ years of work experience
- Familiarity with Marketing strategy and operations
- Solid track record of getting things done from strategy to delivery
- Strong written and verbal presentation skills
- Exceptional ability to work efficiently and cross-functionally
- Demonstrate a data-driven approach to problem-solving and prioritization
- Ability to proactively identify future business needs and actualize plans in response
- Operational role in tech and corporate environments
Bonus:
- MBA or advanced degree
- Consulting experience in retail or e-commerce
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Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
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What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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