Company Mission
In the future, almost everything we consume will simply materialise on our doorsteps – what we call “e-commerce” today will simply be “commerce” tomorrow. But if we continue on today’s trajectory, the growth of e-commerce risks damaging the environment, alienating our communities, and straining the bottom-line for small businesses.
Relay is an e-commerce-native logistics network built from the ground up for environmental, social, and economic sustainability. Our mission is to reduce the number of miles driven per parcel, lower carbon emissions, and reduce delivery costs — all while reinvesting into local communities.
About the Role
We are seeking a high-impact, strategic operator to serve as Chief of Staff to our Chief Commercial Officer. This is a hybrid strategic and commercial execution role, focused on driving account-level profitability through intelligent strategy design, solution commercialisation, and compelling storytelling for our client-facing teams.
You will be working on some of the biggest e-tailers & Marketplaces in the world (Eg.Vinted, TikTok, Temu ) at the intersection of commercial, product, data, engineering, and operations to drive improvements in the end-to-end profitability of our most important accounts
You will be responsible for translating complex commercial and operational insights into pitch-ready narratives by working cross-functionally, to empower Account Managers to confidently articulate and sell value to clients. You will bring a consultancy-level lens to strategy and commercialisation, with an innate ability to simplify complexity and structure ideas clearly for senior audiences — both internally and externally.
As the Chief of Staff – Commercial Strategy at Relay, You Will:
Partner directly with the CCO to drive strategic initiatives that improve the profitability and health of Relay’s top client accounts to maximise growth
Commercialise strategic ideas by crafting clear and inspiring narratives that link operational excellence to tangible client value.
Build pitch-perfect, client-facing decks and toolkits to empower Account Managers to pitch new ideas, justify pricing structures, or position cost-saving solutions.
Lead the development of internal collateral that aligns client challenges with Relay’s operational capabilities and differentiators.
Work cross-functionally with Finance & Legal to orchestrate the most compelling incentivisation structures for clients, along with the necessary legal protections to safeguard client-level profitability
Serve as a bridge between data, operations, and commercial, shaping commercially sound and delivery-ready client proposals.
Support the CCO with preparation for board meetings, investor updates, strategic account pitches, and internal leadership discussions.
Coach and upskill commercial team members in structured thinking, commercial storytelling, and strategic messaging.
You Will Thrive in This Role If You:
Bring 8+ years of experience in commercial strategy, client delivery, or engagement management from a top-tier consultancy (e.g. McKinsey, Bain, BCG), strategic projects team, or high-growth startup.
Have a deep understanding of commercial drivers in e-commerce or B2B client services. In logistics would be a plus.
Possess exceptional deck-building and structured communication skills — you think in PowerPoint/ Google slides and write in headlines.
Are fluent in interpreting operational data and commercial reports, and can convert them into actionable insight and narratives.
Are highly collaborative and thrive in a fast-paced, ambiguous environment with multiple stakeholders.
Are a trusted operator, capable of confidentially partnering with senior leadership and acting as a strategic sounding board.
What Relay Offers:
Generous equity package
25 days annual leave, plus bank holidays
Bupa Global Business Premier health plan – including mental, dental, and optical cover
Enhanced Parental Leave:
20 weeks of fully paid maternity leave
4 weeks of fully paid paternity leave
Contributory pension scheme
Friday office lunches
Access to cutting-edge AI tooling
Hybrid working from our dog-friendly Shoreditch office
Free gym membership via our co-working spaces
Cycle-to-work scheme
Regular team socials, events, and offsites!!
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What We Do
Every single one of us places multiple orders online every year. On a world changing scale we can all agree that e-commerce is transformative in our lives. Yet, when we zoom into the specifics of e-commerce delivery, we find diverse approaches around the world.
In Asia, delivery companies were founded post the dawn of the internet and purpose built for e-commerce, in Europe and the US, delivery companies are all 50-500 years old and were built for a world pre-internet.
Relay enables e-commerce through re-wiring the critical delivery infrastructure to address the growth of e-commerce in Europe and the US. Not only do we enable orders of magnitude better delivery in speed and cost for retailers and consumers, but we are also doubling down on making sure our ecosystem of delivery drivers and the planet benefit.
Relay will enable the greatest change in online delivery since the birth of the internet and we cannot wait to bring it to you
