POSITION SUMMARY:
Boston Medical Center (BMC) is seeking a dynamic, strategic, and highly organized Chief of Staff to provide comprehensive support to the President and lead key initiatives across the organization. A successful candidate for this role will be a sophisticated project manager with exceptional communication and stakeholder management skills, and the ability to support decision-making, facilitate change management processes and ensure information flow across various internal and external stakeholders.
The Chief of Staff will serve as a trusted advisor to the President, managing complex projects, organizing high-level meetings, and ensuring that organizational priorities are executed efficiently and effectively. This position will act as a liaison to clinical departments and corporate functions across the BMC Health System, in a way that fosters collaboration, advances strategic planning/implementation, and promotes alignment of activities with BMC's mission and vision.
Position: Chief of Staff to the BMC President
Department: Administration
Schedule: Full Time
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Strategic Support & Project Management:
- Lead, manage, and track high-priority strategic initiatives from conception through execution.
- Oversee cross-functional project teams, ensuring alignment with organizational goals and timely delivery of outcomes.
- Provide the President with regular updates, tracking progress on key initiatives, and ensuring obstacles are addressed proactively.
- Develop, implement, and continuously improve systems for project management, monitoring, and reporting.
Communication & Stakeholder Management:
- Act as the primary point of contact for the President’s office, ensuring seamless communication between internal teams, executives, and external stakeholders including members of the Board of Trustees.
- Partner closely with the Marketing and Growth team to develop and manage effective communication strategies to ensure the President’s messages are clear, consistent, and aligned with organizational priorities.
- Represent the President in meetings, briefings, and events as needed, ensuring alignment and consistency in communications.
- Help prepare briefings, remarks, presentations, and reports for the President’s internal and external engagements.
Executive Support & Operations:
- Provide day-to-day executive support and guidance to the President (in partnership with the Executive Assistant), such that scheduling decisions including internal and external commitments ae strategically managed.
- Enhance the preparation and coordination of meetings, helping to structure agendas, identify key discussion points, and follow up on action items.
- Oversee the preparation of materials for Board meetings, senior leadership sessions, and other key organizational forums.
Cross-Departmental Collaboration:
- Work closely with senior leadership across the hospital to ensure the President’s strategic priorities are communicated and understood.
- Facilitate collaboration and build relationships with department heads, clinical and administrative leaders, and other key personnel across the organization.
- Lead or support the development and execution of organizational-wide initiatives, ensuring effective cross-functional alignment and progress.
- Serve as a culture carrier and connector across the organization. Champion BMC culture and norms, ensuring it flows through every interaction and process.
Problem-Solving & Risk Mitigation:
- Proactively identify and resolve issues that may impede the successful execution of projects or strategic initiatives.
- Support risk assessment and mitigation strategies for key organizational projects and priorities.
- Provide guidance and support to senior leadership on complex issues, acting as a problem-solver and ensuring alignment with broader institutional goals.
(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).
JOB REQUIREMENTS
EDUCATION:
Bachelor’s degree required; Master’s degree in business administration, public health, healthcare management, or a related field preferred.
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:
None
EXPERIENCE:
- Minimum of 7-10 years of experience in project management, executive support, or a related role, ideally in a non-profit/mission-driven, healthcare or complex organizational setting. Prior consulting experience is preferred.
- Strong experience in managing high-level communications and issues management, including executive briefings and presentations.
- Proven track record in managing cross-functional projects, with demonstrated success in achieving outcomes under tight deadlines.
- Experience in stakeholder management, with the ability to build strong relationships at all levels of an organization.
KNOWLEDGE, SKILLS & ABILITIES (KSA):
- Passion for leading in a mission-driven organization.
- High-energy team player with a strong orientation to collaboration and collegiality.
- Exceptional project management skills, including the ability to lead multiple projects simultaneously, manage competing priorities, and deliver results in a fast-paced environment.
- Excellent written and verbal communication skills, with the ability to distill complex information into actionable insights, strong negotiation skills, and the ability to communicate effectively and remain calm and courteous under pressure.
- Strong interpersonal and relationship-building skills, with an ability to navigate diverse stakeholder groups and facilitate collaboration.
- Strategic thinker with the ability to anticipate needs, identify potential challenges, and develop innovative solutions.
- High degree of professionalism, discretion, and sound judgment, especially when dealing with confidential or sensitive matters.
- Comfortable dealing with complex and unstructured problems and bringing order to ambiguity.
- Committed to the highest level of integrity and respect for colleagues and patients.
Equal Opportunity Employer/Disabled/Veterans
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What We Do
Boston Medical Center, located in Boston’s historic South End, is a private, not-for-profit, 567-bed, academic medical center and the primary teaching affiliate for Boston University School of Medicine. Recognized for its high-quality, nationally ranked and comprehensive medical care for the entire family, patients have access to the most current treatment and advancements at BMC. BMC physicians lead the way in pioneering new therapies that impact the care of patients locally and worldwide. In 2013, BMC made the decision to invest in a four-year campus redesign that includes additions to buildings, upgrades to existing structures, and an expansion of the Emergency Department. Once completed, the redesign will provide clinical workspaces with state-of-the-art facilities and equipment to solve BMC's most pressing care delivery needs. Already complete, the hospital’s Shapiro Center is Boston’s newest outpatient care facility and features a quarter-million square feet of clinic space, key support services, one of the region’s most technologically advanced pharmacies, and a bright, spacious café. Housed in a facility that provides world-class, patient-centered care at every visit, BMC doctors are among the best in their field. Many are recognized annually as “Top Doctors” in their medical and surgical specialties by publications such as U.S. News & World Report and Boston magazine. Boston Medical Center is also the largest safety net hospital in New England and extends into the community as a founding partner of Boston HealthNet, a network of 15 community health centers throughout Boston serving more than a quarter million people annually. No matter whom you meet at BMC, all are committed to providing every patient and family member with the highest quality of care, respect, warmth and compassion.
