Chief Product Officer

Position Responsibilities:

• Define and execute the product strategy and roadmap, ensuring alignment with business objectives and market opportunities
• Lead and oversee Product Development, Product Marketing & Communication, Product Campaigns, and Product System Development to drive strategic growth
• Act as Product Owner for cross-functional squads involving Underwriting, Claims, Pricing, Legal, and other business units to deliver customer-centric solutions
• Drive innovation through the launch of Direct-to-Consumer products and Embedded Insurance initiatives in partnership with financial institutions and strategic partners
• Develop and manage persistency-driven product portfolios, including Limited-Pay and Single Premium offerings tailored to customer needs and market dynamics
• Ensure all products meet regulatory, legal, and compliance standards while maintaining commercial viability.
• Collaborate with Distribution, Marketing, and Technology teams to ensure successful go-to-market execution and product adoption
• Monitor product performance and customer feedback to continuously optimize offerings and enhance persistency and profitability
• Represent the product function in executive forums, industry events, and strategic partner engagements
• Build and lead a high-performing product team, fostering innovation, agility, and cross-functional collaboration

Required Qualifications:

• 8–10 years of senior experience in product strategy, development, and management within insurance or financial services
• Bachelor’s degree in business, Finance, Marketing, or a related field; MBA preferred
• Proven track record of launching innovative insurance products, including digital and embedded solutions
• Strong strategic thinking and business acumen, with deep understanding of product profitability, customer persistency, and market dynamics
• Demonstrated leadership in cross-functional environments, with the ability to influence stakeholders across all levels
• Excellent communication, interpersonal, and presentation skills, including business case development and delivery.
• Advanced analytical, problem-solving, and project management capabilities
• Experience mentoring and developing high-performing teams in agile and fast-paced settings
• Tech-savvy, with the ability to leverage digital tools, analytics platforms, and customer engagement technologies
• Thorough knowledge of insurance regulations, compliance standards, and risk management practices
• Entrepreneurial mindset with adaptability to lead in evolving and dynamic environments
• Strong collaboration and relationship management skills, both internally and with external partners.

Preferred Qualifications:

• Full ownership of resource management, including hiring, performance development, compensation decisions, and team structure
• Proven ability to lead product squads and prioritize enhancements based on strategic goals, customer retention, and risk mitigation
• Experience defining Minimum Viable Product (MVP) scope and managing iterative product delivery

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].