Chief Operations Officer
Hi, we’re Jabra Hearing.
We’re on a mission to empower tens of millions of people to hear better through convenient, personalized hearing care — at a fraction of the cost thanks to telemedicine. In three years, we went from a scrappy startup to a leader in the direct-to-consumer hearing care space with the backing of our parent company GN, a global pioneer in intelligent audio solutions, to prove it. We partnered with Jabra (also in the GN Family) to create the Jabra Enhance online hearing business. Leveraging GN's expertise and Jabra's pioneering audio engineering helps us make our hearing care even more accessible and affordable.
About us.
We’re a data-thirsty, outcomes-driven group that cares as deeply about our employees as we do our customers. We’re led by a diverse crew of enormously talented thinkers, creators, and doers who are as collaborative as they are compassionate (and passionate). The team at Jabra Hearing includes actors, sommeliers, top-chefs, dancers, black belts, filmmakers and countless four-legged furry sidekicks.
About the role.
The Chief Operations Officer (COO) is responsible for overseeing the day-to-day operations of the company, ensuring that the organization meets its business objectives and the expectations of our customers. Reporting into the President and a key member of the senior leadership team, the COO is also responsible for implementing strategic initiatives to drive operational improvements and cost efficiencies as the organization scales to ensure the company can achieve sustainable long-term success.
What you’ll do.
- Develop and execute the company's operational strategy, in collaboration with the senior leadership team, to support growth, enhance efficiency, and improve profitability in line with the organization’s financial objectives.
- Lead and manage an engaged Operations organization; provide direction, guidance, and support to the Directors of Audiology and Customer Experience and Senior Manager of Training & Quality to ensure they deliver against the strategic and financial goals of the business in an efficient and scalable way and deliver a premium customer experience.
- Oversee the company's supply chain, ensuring that our organization has the right products and materials to meet customer demand; liaise with the GN Shipping & Distribution, Planning & Purchasing, Product, and Finance teams to ensure timely coordination across the GN Fulfillment teams.
- Manage the organization’s inventory forecasting, in partnership with GN Fulfillment operations; collaborate with the heads of Retail, Managed Care and Direct to Consumer business lines to ensure that inventory needs are met across business lines
- Drive operational excellence by optimizing processes, procedures, and systems to increase productivity, reduce costs, and enable our team members to focus their time on high-impact work, while creating a delightful customer experience.
- Work closely with GN Finance to understand and reduce costs across functions; with the Head of Product for Operations, participate in strategic roadmapping and capacity planning work, ensuring the Operations organization is equipped to meet the demands of the business.
- Monitor and analyze key performance metrics to identify areas for improvement and implement solutions to address them; champion a culture of continuous improvement, innovation, and customer focus across the company.
What you’ll bring.
- Bachelor's or Master’s degree in Business Administration, Finance, or a related field.
- 10+ years of experience in operations and revenue management; proven track record of success in driving operational excellence, streamlining processes, and achieving business objectives.
- 3+ years of experience in the health and/or wellness space.
- Strong analytical skills, with the ability to analyze complex data and draw meaningful insights.
- Strong leadership skills, with a demonstrated ability to develop engaged, high-performing teams.
- Strong customer focus, with experience in delivering an excellent customer experience across multiple channels and/or product lines
- Excellent communication skills, with the ability to communicate effectively with all levels of the organization and navigate big companies and small.
- Experience with ERP systems, supply chain management, and inventory control.
- Willingness to travel regularly (approx. 1 - 2 times per month) to our parent company’s headquarters in Bloomington, MN required.
A sneak peek at our benefits.
- You’re worth it. Our compensation is competitive ($200,000 - $225,000 plus eligibility for an annual performance bonus) and our 401k plan includes matching up to 4%.
- Take care of yourself and your loved ones. We offer excellent medical, vision, and dental insurance, plus basic life and disability insurance, and contribute generously to it. Adding a new member to your family? We also provide 12-weeks paid parental leave.
- Rest and recharge. Whether you check out America’s natural treasures or just relax at home, enjoy your paid time off (employees can accrue up to 20 days of vacation time, approx. 8 days of sick & safe time, and are eligible for up to 9 company holidays annually). We encourage time off.
- Be well! Jabra Hearing offers a monthly wellness stipend to support you in prioritizing self-care - covering anything from gym memberships and fitness equipment to vitamins and spa visits.
GN Consumer Hearing Corporation dba Jabra Hearing is an equal opportunity employer and participates in E-Verify. If you receive an offer of employment from Jabra Hearing, you will need to go through the E-Verify process of digital verification of your employment authorization documents as provided on the Form I-9. Participation in E-Verify does not limit your right to work and verification will only be completed after you become an employee with Jabra Hearing.
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