Chief Operations Officer

General Position Summary:
The Chief Operations Officer’s (COO) role is to effectively manage the daily internal administrative and
clinical operations. Oversee major projects, such as new sites and programs and provides general
organizational leadership. This position reports to the President & Chief Executive Officer (PCEO), along
with working closely with other senior leadership.

Essential Duties and Responsibilities:
1. Provides general oversight of operations of all JHC programs at all sites, including mobile units.
2. Assists the PCEO in the administration of policies, plans, programs, and proposals that will further the
goals and objectives stated in the annual grant application, program expectations and organizational
strategic plan.
3. Responsible for Operational Analysis yielding improved patient experience, access and workflow and
obtains and compiles data to complete statistical analysis and other reports for the PCEO.
4. Participates in the formulation of the annual grant application as well as any other significant grant
application.
5. Responsible for supervision of physical plant operations, including facilities management and
transportation departments. Oversee all major and minor construction and A/R projects.
6. Responsible for leadership of Pharmacy Department and 340B Program in collaboration with the
Director of Pharmacy.
7. Serves as a member of the Executive Leadership Team.
8. Represents JHC in the community at events, by serving on local boards, and through collaboration
with community partners.
9. Prepares monthly reports and presents to the Board of Directors, such as productivity reports, BOD
trainings and updates on major initiatives.
10. Oversee the preparation and annual submission of the UDS Report.
11. Assists in oversight and management of JHC’s grant deliverables.
12. Performs other duties and responsibilities periodically, which the PCEO may deem necessary and
appropriate.
13. Must demonstrate good internal and external customer service skills.
14. Staff must demonstrate an understanding of the intent, and follow the standards and guidelines of
HRSA, AAAHC, BPHC, CMS, and OSHA.
15. Delegates responsibilities to ensure team members grow in their roles and responsibilities, to ensure
bench depth in the organization.
16. Must possess the ability to follow supervisor’s instructions and maintain regular attendance.

Other Functions:
1. Staff will abide by the Code of Conduct as documented in the Corporate Compliance Manual.
2. Must demonstrate a personal and professional commitment to Johnson Health Center and its mission.
3. Treats all patients and staff with dignity and respect, mindful of the cultural differences of the diverse
population we serve.
4. Management may modify, add or remove any job functions as necessary, or as changing
organizational needs require.

JHC Core Values:
Staff members must actively demonstrate dedication and commitment to the core values of JHC.
1. Respect – We value and respect each patient, their family, ourselves, and each other. Every
individual associated with Johnson Health Center will be treated with dignity and respect. We
value and respect people’s differences, show empathy to our patients, their families and each
other, and work collectively to build Johnson Health Center as a health center and an employer of
choice.
2. Integrity – We are committed to doing the right thing every time.
Our actions reflect our commitment to honesty, openness, truthfulness, accuracy and ethical
behavior. We are accountable for the decisions we make and the outcome of those decisions.
3. Excellence – We will pursue excellence each and every day in activities that foster, teamwork, quality
improvement, patient care, innovation, and efficiencies.
At Johnson Health Center, our medical, dental, pharmacy, behavioral health, front desk and
administrative teams are passionately committed to the highest quality of care for our patients. We
continually seek out ways to enhance the patient experience and promote an environment of
continuous quality improvement.
4. Innovation – We value creativity, flexibility, and continuous improvement efforts. We are advocates
and instruments of positive change, encouraging employees to engage in responsible risk-taking
and working to make a difference. Out of the box thinking enables us to build on successes and
learn from failures.
5. Teamwork – We understand that teamwork is the essence of our ability to succeed. We work across
functional boundaries for the good of the organization. Our collaborative approach ensures a
culture of participation, learning and respect and serves to improve the quality of patient care. By
focusing on a team based approach, the expertise of each Johnson Health Center employee is
leveraged to optimize the patient experience.

Qualifications:
1. A Certification in Health Care Management or B.S. degree in Business Management with at least three
years of administrative experience in a health or human service agency.
2. Must be skilled in planning, coordinating, and organizing efforts.
3. Must possess extensive interpersonal and communication skills and exhibit mature judgment.
4. Should have operational knowledge of the inner workings of a Community Health Center as applies to
the Corporate Office and the Centers.
5. Should have a functioning knowledge of the organization’s relationship to appropriate agencies and its
affiliation with the Department of Health and Human Services.
6. Must be physically able to lift, carry and handle equipment, supplies, and other program material.

Physical Demand and Working Environment:
Fast paced office setting with travel to other offices often. Lifting and/or exerting force up to 15 pounds
occasionally, with frequently moving of objects. Work requires speaking, sitting, bending, walking,
standing, hearing, and stooping, kneeling, and repetitive motion with certain activities. Eight (8) hours of
constant computer usage.