Chief Operating Officer

ESSENTIAL JOB FUNCTIONS

Strategic Leadership

• Partner with the CEO and Executive Leadership Team to develop and execute organizational strategy.
• Translate strategic priorities into measurable operational objectives.
• Establish performance metrics and accountability standards across operational departments.
• Provide operational updates, recommendations, and performance reporting to executive leadership and the Board of Directors.
• Lead organizational initiatives that support growth, sustainability, and mission advancement.
• Partner with the Chief Executive Officer and Executive Leadership Team to establish organizational priorities, monitor enterprise performance, and ensure execution of strategic objectives across all areas of the organization.
• Lead enterprise-wide operational planning, technology strategy, and organizational transformation initiatives that support long-term growth and sustainability.

Operational Leadership

• Direct and oversee all operational functions of the organization, including:
  • Technical Director
  • Director of Donor Outreach and Collections
  • Director of Marketing
  • Director of Recruiting
  • Director of Information Technology
  • Contact Center Manager
  • Facilities & Fleet Manager
  • Other operational leaders as assigned
• Ensure organizational resources, staffing structures, and operational systems are aligned to meet current and future service demands while maintaining operational excellence.
• Lead emergency preparedness, disaster response, and business continuity efforts.
• Monitor operational performance and implement corrective action plans when necessary.
• Provide executive oversight of the organization's information technology strategy, infrastructure, cybersecurity, telecommunications, and business systems.
• Ensure technology solutions support operational efficiency, regulatory compliance, and organizational growth.
• Partner with department leaders to identify, prioritize, and implement technology initiatives that improve workflows, donor experience, employee productivity, and data integrity.
• Oversee cybersecurity, disaster recovery, data protection, and business continuity planning.
• Champion innovation through emerging technologies, automation, artificial intelligence, and digital transformation initiatives.
• Provide executive oversight of marketing, branding, public relations, and communications strategies to strengthen community awareness, donor engagement, and organizational reputation.
• Ensure marketing initiatives align with organizational growth objectives, donor recruitment strategies, and community partnerships.
• Collaborate with development and operational leaders to support fundraising campaigns, public education initiatives, and strategic outreach efforts.

Leadership and Talent Development

• Recruit, develop, coach, and retain high-performing leaders.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Establish succession planning initiatives within operational departments.
• Promote employee engagement and professional development opportunities.
• Conduct performance evaluations and provide ongoing leadership support.

Financial Stewardship

• Develop and oversee operational budgets.
• Monitor expenditures and financial performance.
• Identify opportunities for operational efficiencies and cost containment.
• Collaborate with Finance leadership regarding forecasting, capital planning, and resource allocation.
• Ensure responsible stewardship of organizational assets and resources.
• Evaluate operational investments, capital expenditures, and resource allocation strategies to support long-term organizational sustainability and growth.
• Develop long-term technology investment strategies, capital planning, and lifecycle management for organizational technology assets.

Organizational Excellence

• Champion continuous improvement initiatives throughout the organization.
• Utilize operational data and key performance indicators to drive decision-making.
• Lead process improvement efforts focused on efficiency, quality, donor satisfaction, and employee engagement.
• Oversee enterprise technology implementations, system integrations, artificial intelligence initiatives, and operational improvement projects that enhance organizational performance.
• Promote a culture of innovation, accountability, and data-driven decision-making throughout the organization.

Regulatory Compliance and Risk Management

• Ensure compliance with all applicable regulatory, accreditation, and safety requirements.
• Maintain readiness for inspections, audits, and regulatory reviews.
• Collaborate with Quality and Compliance leadership to address findings and implement corrective actions.
• Promote a culture of safety and risk awareness throughout the organization.

External Relations and Strategic Partnerships

• Represent SunCoast Blood Centers within professional organizations, healthcare networks, and community partnerships.
• Foster relationships with hospitals, healthcare providers, government agencies, and industry organizations.
• Support organizational visibility and strategic growth opportunities.
• Serve as an ambassador of SunCoast Blood Centers by promoting the organization's mission, values, and strategic initiatives within the communities it serves.

Additional Responsibilities

• Participate in organizational meetings and professional development activities.
• Serve as a member of the Executive Leadership Team.
• Support board initiatives and strategic planning activities.
• Perform other duties as assigned to support organizational success.

Direct Reports (May Include):

• • Technical Director
  • Director of Donor Outreach and Collections
  • Director of Recruiting
  • Director of Marketing
  • Director of Information Technology
  • Facilities & Fleet Manager
  • Contact Center Manager
  • Other operational leaders as assigned

CORE COMPETENCIES AND EXPECTATIONS

• Mission-Focused Leadership
• Strategic Thinking
• Operational Excellence
• Accountability
• Change Leadership
• Emotional Intelligence
• Financial Stewardship
• Collaboration and Relationship Building
• Talent Development
• Continuous Improvement
• Professionalism and Integrity
• Customer and Stakeholder Focus
• Executive Presence
• Strategic Execution
• Organizational Leadership

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

Physical Requirements

• Ability to sit, stand, walk, bend, reach, and use standard office equipment.
• Ability to travel between organizational locations and community events as needed.
• Ability to lift and carry up to 25 pounds occasionally.
• Ability to operate a motor vehicle.

Environmental Requirements

MINIMUM QUALIFICATIONS

Education

• Bachelor’s degree in Healthcare Administration, Business Administration, Medical Technology, Nursing, Public Health, Operations Management, or a related field required.
• Master’s degree preferred.

Experience

• Minimum of ten (10) years of progressively responsible leadership experience.
• Minimum of five (5) years of executive-level operational leadership experience.
• Experience leading multiple departments and large teams in a healthcare, blood banking, laboratory, manufacturing, logistics, or similarly regulated environment preferred.
• Demonstrated experience in strategic planning, budget management, organizational development, and process improvement.

Knowledge, Skills, and Abilities

• Strong executive leadership and team development skills.
• Strategic planning and organizational management expertise.
• Financial management and budget oversight experience.
• Knowledge of FDA, AABB, CLIA, OSHA, and applicable regulatory standards.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent written, verbal, and presentation skills.
• Ability to manage complex projects and competing priorities.
• Ability to build relationships across all levels of the organization.
• Proficiency with Microsoft Office applications and business management systems.
• Commitment to SunCoast Blood Centers’ mission and values.
• Office, laboratory, donor center, mobile blood drive, and healthcare environments.
• Occasional exposure to blood and blood products.
• Potential exposure to infectious materials consistent with blood center operations.
• Frequent computer and technology use.
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  ADDITIONAL REQUIREMENTS

  
  
• Valid Florida Driver’s License with acceptable driving record.
• Ability to travel throughout SunCoast Blood Centers’ service area.
• Ability to work flexible hours, including evenings and weekends as needed.
• Ability to respond during emergency operations, disaster events, or critical organizational situations.

EQUAL OPPORTUNITY AND WORKPLACE COMMITMENT

Equal Employment Opportunity (EEO) Statement
SunCoast Blood Centers is an Equal Opportunity Employer. We value diversity and inclusion and prohibit discrimination based on any legally protected characteristic.

Americans with Disabilities Act (ADA)
SunCoast Blood Centers is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state law. Employees must be able to perform the essential functions of the position, with or without reasonable accommodation. Individuals requiring accommodation should contact Human Resources to initiate the interactive process.

At-Will Employment Disclaimer
Employment with SunCoast Blood Centers is on an at-will basis, which means either the employee or the organization may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

Application Process
Interested applicants may apply through the SunCoast Blood Centers website or as otherwise directed.

Disclaimer
This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list and may be revised at any time to reflect organizational needs.