The Role
The Chief Information Officer leads enterprise-wide IT strategy and operations across multiple locations and service lines. Responsibilities include cybersecurity, HIPAA compliance, infrastructure, Microsoft 365, enterprise systems, IT service management, budgets, vendors, technology projects, governance, and operational improvement. The CIO also develops IT talent, supports executive and clinical stakeholders, and ensures secure, reliable, scalable technology that advances healthcare and human services.
Summary Generated by Built In
Lead Technology. Drive Innovation. Transform Community Impact.
Are you a visionary technology leader who thrives on building secure, reliable, and high-performing technology environments? Join East Bay Community Action Program (EBCAP) as our next Chief Information Officer (CIO) and play a pivotal role in advancing healthcare and human services through strategic technology leadership. This is an exciting opportunity to guide enterprise-wide technology operations, strengthen cybersecurity, empower teams, and ensure technology remains a trusted foundation for the communities we serve.
Job Description
Job Description
The Chief Information Officer serves as the senior leader responsible for overseeing all aspects of EBCAP's technology operations. This role ensures the organization's technology systems are secure, reliable, scalable, and aligned with strategic goals. Working closely with executive, clinical, operational, and administrative leaders, the CIO translates organizational priorities into technology solutions that enhance service delivery, operational efficiency, compliance, and innovation across the organization.
Key Responsibilities
Strategic Leadership & IT Operations
- Lead and oversee all Information Technology functions across multiple locations and service lines.
- Develop and implement technology strategies that support organizational growth and measurable business outcomes.
- Drive operational excellence through standardized processes, service management, and continuous improvement initiatives.
- Establish technology performance metrics, service level expectations, and accountability standards.
- Champion enterprise cybersecurity initiatives, including monitoring, risk management, vulnerability mitigation, and incident response readiness.
- Ensure compliance with HIPAA and other applicable healthcare, privacy, and cybersecurity regulations.
- Oversee networking, cloud and on-premises infrastructure, identity and access management, Microsoft 365 services, and enterprise business systems.
- Maintain reliable, scalable, and resilient technology environments.
- Lead enterprise technology projects from planning through implementation and adoption.
- Manage technology operating and capital budgets with a focus on responsible stewardship and value optimization.
- Evaluate technology investments, licensing agreements, and vendor partnerships to maximize organizational effectiveness.
- Strengthen governance, risk management, stakeholder engagement, and project communication practices.
- Coach, mentor, and develop high-performing IT professionals.
- Build succession plans and support ongoing staff growth and development.
- Partner with clinical, operational, and administrative leaders to identify and implement technology solutions that improve outcomes.
- Represent Information Technology in leadership discussions, audits, accreditation activities, and organizational initiatives.
Qualifications
Successful candidates will demonstrate:
- Strategic planning and execution
- IT service management leadership
- Cybersecurity risk management
- Infrastructure and systems administration expertise
- Budgeting and financial stewardship
- Project and change management
- Data-driven decision making
- Vendor and stakeholder relationship management
- Strong communication and collaboration skills
- Continuous improvement and problem-solving capabilities
- Team leadership, coaching, and workforce development expertise
- Eight or more years of progressive Information Technology leadership experience.
- Proven oversight of IT operations, infrastructure, service delivery, and technology teams.
- Experience working in healthcare, human services, or other highly regulated environments.
- Demonstrated success supporting enterprise technology environments across multiple locations.
- Experience with IT service management frameworks, operational metrics, and continuous improvement initiatives.
- Strong background in cybersecurity operations, compliance programs, and risk management.
- Experience managing budgets, technology procurement, vendor contracts, and enterprise technology projects.
- Experience in a Federally Qualified Health Center (FQHC), community action agency, behavioral health organization, or integrated healthcare environment.
- Knowledge of Electronic Health Record (EHR) platforms and healthcare technology ecosystems.
- Professional certifications related to cybersecurity, cloud technologies, infrastructure administration, service management, or project management.
- Experience leading enterprise infrastructure modernization and cloud transformation initiatives.
Benefits
Why Join EBCAP?
At EBCAP, technology powers meaningful community impact. As CIO, you'll have the opportunity to shape the future of technology services for an organization dedicated to improving lives through integrated health and human services. You'll collaborate with passionate leaders, guide critical technology initiatives, and create lasting improvements that support employees, clients, and the community.
Benefits Include- Comprehensive medical and dental coverage
- Vision insurance options
- Flexible spending accounts
- 403(b) retirement plan with employer matching
- Employer-paid life insurance and long-term disability
- Generous paid time off and holidays
- Mileage reimbursement
- Tuition reimbursement
- Professional development opportunities
- Employee Assistance Program (EAP)
About
East Bay Community Action Program (EBCAP) is a non-profit 501(c)(3) organization that provides high-quality, comprehensive, and accessible health and human services to people across eastern Rhode Island. Founded as part of President Johnson's War on Poverty in 1965, EBCAP now serves ten communities with over 20 distinct programs — including primary medical and dental care, behavioral health services, early childhood education, and community support programs for children, youth, families, adults, and seniors.Our 521 employees work across more than ten locations, addressing everything from immediate needs like food and housing to long-term health and wellness. If you are looking to make a meaningful impact on the lives of Rhode Islanders, we encourage you to apply.
Skills Required
- Eight or more years of progressive Information Technology leadership experience
- Proven oversight of IT operations, infrastructure, service delivery, and technology teams
- Experience working in healthcare, human services, or another highly regulated environment
- Experience supporting enterprise technology environments across multiple locations
- Experience with IT service management frameworks, operational metrics, and continuous improvement initiatives
- Strong background in cybersecurity operations, compliance programs, and risk management
- Experience managing budgets, technology procurement, vendor contracts, and enterprise technology projects
- Experience in an FQHC, community action agency, behavioral health organization, or integrated healthcare environment
- Knowledge of EHR platforms and healthcare technology ecosystems
- Professional certifications related to cybersecurity, cloud technologies, infrastructure administration, service management, or project management
- Experience leading enterprise infrastructure modernization and cloud transformation initiatives
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The Company
What We Do
East Bay Community Action Program (EBCAP) is a private, non-profit organization that provides a comprehensive range of health and human services to residents in Rhode Island's East Bay area. Their offerings include health and dental services, behavioral health programs, and various community initiatives aimed at supporting individuals and families of all ages. EBCAP is dedicated to helping clients achieve their full potential by connecting them with the appropriate services at the right time.
