Chief of Human Resources

GENERAL FUNCTION:

The Chief of Human Resources is a senior executive responsible for the overall strategic management and direction of the organization’s human resources and talent management functions. The Chief of Human Resources plays a critical role in shaping the company, culture, fostering employee engagement and ensuring the alignment of the people strategy with the organization’s business goals.

ESSENTIAL FUNCTIONS:

Strategic Leadership:

• Develop and execute the organization's people strategy in alignment with the company’s vision, mission and business objectives.
• Provide strategic guidance to the executive leadership team on human capitol issues.
• Direct supervisory personnel in conducting due-process procedures.
• Implement performance management systems, including regular feedback, performance appraisals, and development plans.
• Develop a performance driven culture and establish key performance indicators.

Talen Acquisition and Development:

• Oversee the recruitment and retention of talent, including leadership and clinical positions.
• Develop and implement programs for onboarding, training, and ongoing development of employees.
• Ensures employment vacancy rates are monitored, tracked and reported monthly across all regions.
• Coordinates company job advertising in various markets and regions.
• Monitors and implement improvement plans for employee retention.

Employee Relations:

• Ensures a positive and inclusive work environment by managing employee relations, conflict resolution and fostering a culture of diversity and inclusion.
• Develop and enforce HR policies and procedures.
• Direct supervisory personnel in conducting due-process procedures,

Compensation and Benefits:

• Lead the design and administration of competitive compensation and benefit programs.
• Monitor market trends and benchmark the company’s compensation and benefits packages.
• Coordinate Workers Compensation and safety related initiatives across all regions.
• Coordinate the E-Verify and I-9 initiatives across all regions.
• Oversee all EAP programs for the company and provide monthly or quarterly reporting as needed.
• Serve as a liaison for HR related contracts

Employee Engagement and Well-Being:

• Foster a culture of employee engagement, motivation and well-being.
• Develop and manage programs to enhance employee satisfaction and work-life balance.

Compliance and Legal:

• Supervise and maintain reporting of employee resolutions and records of employee grievances across all regions.
• Serve as auditor of HR systems across regions to ensure continuity of processes.
• Oversee the analysis, maintenance and communication of records required by law or governing bodies, or other departments in the organization.
• Handle unemployment contestations, EEO complaints, internal grievances, etc.
• Direct and monitor the employee performance appraisal system across regions and processes in compliance with CARF and agency standards.

OTHER FUNCTIONS:

• Exhibits behaviors and best practices that align with the vision and values of Support Solutions.
• Practices safe work habits to eliminate and control potential safety and health hazards and maintain a safe work environment.
• Attends all professional and safety training as scheduled.
• Work as a team to ensure that Support Solutions Quality Management Principles (Plan, Measure, Assess, Improve) are achieved.
• Operates all Support Solutions equipment and fleet in a safe and respectful manner.
• Performs others job-related duties as may be assigned (This description is not all-inclusive)

MINIIMUM REQUIREMENTS:

• Bachelor’s degree in human resources, Business Administration, or related field (master’s degree preferred).
• Minimum of 10 years of professional leadership experience in Human Resources or related roles with 5 years in a executive position.
• Strong understanding of employment laws, regulations, and industry best practices.
• Excellent interpersonal and communication skills
• Demonstrated ability to lead and inspire a high performing Human Resources team.
• Proven experience in strategic planning and execution.
• Exceptional problem solving and decision making abilities.
• Certified Human Resources professional (e.g., SHRM-SCP, SPHR) is highly recommended
• Strong analytical and problem-solving skills
• Knowledge of and experience with varied HR information systems
• Proficient with Microsoft Office Suite or related software