The Role
Leads executive management of a healthcare and aesthetics organization, overseeing medical experts, staffing, service operations, quality, sterilization, regulatory compliance, foreign expert documentation, equipment licensing, partnerships, and market development. The role is responsible for integrating health check-ups, endoscopy, rehabilitation, dermatology, and aesthetic services while improving customer conversion, referral pathways, premium patient care, and organizational performance.
Summary Generated by Built In
ACG_3880_JOB
Our client, a leading healthcare company, is looking for a qualified candidate to join their team.
JOB DESCRIPTION
1. Organization & Human Resources Management
- Expert & Doctor Management: Directly manage and coordinate with Russian experts, dermatologists, and Vietnamese aesthetic specialists to standardize treatment protocols and apply high-tech solutions suitable for Vietnamese patients’ physical characteristics and skin types.
- Build the Consulting Team: Restructure the Reception/Customer Service team into “Healthcare & Aesthetic Solution Consultants” capable of understanding customer psychology, identifying customer needs, and converting funnel customers into Rehabilitation and Dermatology & Aesthetic services.
- Service Mindset Training: Lead training on premium customer service standards, VIP customer care, and specialized reception procedures for the beauty and healthcare service sectors.
2. Operations & Quality Management
- Funnel Service & Core Service Operations: Optimize Gastrointestinal Endoscopy and Corporate Health Check-up processes together with Dermatology & Aesthetic service processes, ensuring privacy, medical safety, absolute sterilization, and a premium relaxation experience.
- Cross-selling from Funnel Customers: Develop on-site consultation scripts for general health check-up patients who have needs related to appearance care, dermatological treatment, anti-aging, musculoskeletal conditions, or Rehabilitation.
- System Integration: Establish a two-way customer referral process between the Clinic and other hospitals within the healthcare system, maximizing Customer Lifetime Value across the entire ecosystem.
3. Legal & Compliance Management
- Specialty Licensing: Coordinate with relevant functional departments to complete the approved list of professional medical techniques for Rehabilitation, Dermatology, and high-tech aesthetic equipment, ensuring that all facility conditions fully comply with regulations of the Ministry of Health.
- Expert & Equipment Documentation: Oversee full legal compliance of foreign experts’ documentation, including Professional Practice Licenses, Work Permits, Visas, and Temporary Residence Cards, and verify the origin, registration, and circulation licenses of high-tech medical and aesthetic equipment.
4. Market Development Management
- Market Development: Lead external relations activities, build strategic partnerships with major global aesthetic technology companies, and organize professional seminars on medical dermatology, aesthetics, and Rehabilitation to expand market share.
Requirements
- Education: Bachelor’s degree or higher in Management, Medicine, or Hospital Management.
- Experience: Minimum 5 years of management experience at large general clinics/hospitals or international healthcare organizations.
- Core Skills:
- Systems Thinking: Ability to logically connect funnel services with core services.
- Healthcare Legal Knowledge: In-depth understanding of Vietnam’s Law on Medical Examination and Treatment.
Benefits
- Compensation: Competitive base salary plus a percentage-based revenue/profit bonus, particularly for Rehabilitation services and cross-selling services to other hospitals within the healthcare system.
- Authority: High level of autonomy in restructuring operational processes and proposing key personnel appointments.
Skills Required
- Bachelor’s degree or higher in Management, Medicine, or Hospital Management
- At least 5 years of management experience in large general clinics, hospitals, or international healthcare organizations
- Systems thinking and ability to connect funnel services with core healthcare services
- In-depth knowledge of Vietnam’s Law on Medical Examination and Treatment
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The Company
What We Do
Aloha Consulting Group (ACG) is a consulting firm specializing in digital transformation, technology, marketing, investment, and financial services. Its mission is to make finding rewarding jobs easier and to be a leading firm in Southeast Asia by leveraging human elements and technology.
