Position Overview:
We are seeking a dynamic and strategic Chief Customer Officer (CCO) to lead our customer-centric initiatives at HubSync. The CCO will be responsible for setting the vision and strategy to enhance customer experience, increase retention, and drive revenue growth through exceptional service, engagement, and loyalty.
Key Responsibilities:
- Develop and execute comprehensive customer experience strategies aligned with HubSync’s business goals.
- Lead and oversee the Customer Success, Support, and Engagement teams to ensure high levels of customer satisfaction.
- Build strong relationships with key clients and partners, acting as a trusted advisor.
- Analyze customer feedback, metrics, and data to identify opportunities for improvement and innovation.
- Collaborate with Sales, Marketing, Product, and Technical teams to ensure a seamless customer journey.
- Advocate for the customer internally, fostering a customer-first culture throughout the organization.
- Monitor industry trends and competitive landscape to keep HubSync ahead in customer service excellence.
- Drive initiatives to increase customer retention, lifetime value, and advocacy.
Qualifications:
- Proven experience in a senior customer-facing leadership role, such as VP or CCO, ideally within SaaS or technology industries.
- Strong strategic thinking and problem-solving skills with a focus on customer-centric solutions.
- Exceptional leadership and communication skills, with the ability to influence across all levels of the organization.
- Data-driven mindset with proficiency in CRM, analytics tools, and customer feedback systems.
- Demonstrated success in scaling customer success teams and improving client retention and satisfaction metrics.
- Bachelor’s degree in Business, Marketing, or related field; MBA preferred
“We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, s ex, s exual orientation, gender identity, national origin, veteran or disability status.”
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What We Do
HubSync is a cutting-edge tax & accounting technology platform founded by a team of veteran professionals who are passionate about modernizing accounting technology. Frustrated with the limitations of traditional tax & accounting preparation systems, the HubSync team has reimagined the experience from the "outside in" for clients and the "inside out" to dramatically improve CPA productivity.
By automating the entire process from beginning to end, HubSync eliminates the need for manual input and outdated systems. The platform dynamically brings all your work to your fingertips in one fully customized view, providing a single place for everything you need. It is designed to be fully customizable to suit your firm's unique needs.
Led by a team with decades of tax & accounting experience, HubSync is well-equipped to tackle the challenges in the current tax and accounting technology space. To learn more about how HubSync can revolutionize and automate your workflow, visit hubsync.com and book a demo today. Experience firsthand how this innovative solution can transform your processes and enhance productivity for your firm.
