Description
Voted “Best Place to Work in FL”* by the Sun Sentinel!
We’re searching for Customer Service Agents to join us here at our dynamic call center for a catering program. You will be required to have your own equipment.
In this role you will communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.
Responsibilities:
- Strong desire to be helpful and take ownership and resolve customer situations
- Identify root cause of inquiries by asking probing questions to determine the best solution
- Provided customer relationship management tool to research inquiries and document customer interactions
- Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems
- Guide callers through troubleshooting, navigating the client's menus
- Maintain required product knowledge to deliver best in class service
- Exhibit a positive attitude and bring enthusiasm to work each and every day
- Proven record of great attendance and demonstrating skills as a team player
Qualifications:
- Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar
- Ability to multitask by reading, typing, and navigating through applications while speaking with customers
- Seek 1+ yrs of experience & familiarity in the food ordering
- Must be able to communicate effectively with customers, management, and co-worker
Inktel is proud to be an Equal Opportunity Employer and Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Must have own equipment
- Excellent interpersonal and verbal skills, clear diction and proper grammar
- Ability to multitask: read, type, and navigate applications while speaking with customers
- 1+ years experience and familiarity with food ordering
- Ability to communicate effectively with customers, management, and coworkers
- Experience using customer relationship management (CRM) software and internal computer applications
- Proven record of reliable attendance and team player behavior
What We Do
Our Company Inktel is a leading business process outsourcer that specializes in creating personalized call center solutions which enable our clients to increase market share, improve operational efficiency, and decrease operational cost. Our Mission Our Mission is to be our clients’ most valued and trusted business partner. At the heart of our mission is Inktel’s “Passion for People” philosophy which creates an environment for the highest operational performance in our Industry. Our Solution The focus of each Inktel solution is to create value for our clients by fully maximizing each customer interaction. This focus has led to the creation of Inktel’s “Customer First” operating model which utilizes an optimal mix of agent, technology, performance, and analytics solutions to ensure value creation. Inktel Solution Suite comprises the following operational areas: • Sales & Revenue Enhancement • Revenue Protection • Customer Support • Sales Lead Management • Field Sales Support • Account Management • Multi-Lingual Support • Retention & Loyalty • Seasonal & Peak Support • Personalized Self Service • Multi-Channel Email, Chat, & Mobile • Social Engagement Strategy
