Description
Position Summary: Responsible for taking money in the form of cash, check, or credit card from patrons in exchange for food or services. Scans items, provides change, and processes card transactions.
Duties and Responsibilities:
Essential Duties:
- Handle cash, credit or check transactions with customers
- Scan goods and collect payments
- Ensure pricing is correct
- Issue change, receipts, refunds, or tickets
- Redeem stamps and coupons
- Make sales referrals, cross-sell products and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
- Bag items carefully, if no bagger is present
- Greet customers when entering or leaving establishment
- Maintain clean and tidy checkout areas
- Keep reports of transactions
- Process returns and check to see if items are damaged
- Answer customers' questions and get a manager if answer doesn't solve the issue
- Pleasantly deal with customers to ensure satisfaction
Reporting Relationship:
- Head Checker
- Store Manager
Subordinate Staff (providing direct supervision):
- None
Requirements
Qualifications:
- High School Diploma or equivalent.
- Knowledge of POS system preferred
- Ability to lift heavy items, ranging from 5 to 30 lbs
- Excellent customer service, communication, and math skills.
- Attention to detail
- Customer service experience, preferred
- Positive attitude
- Punctuality and good attendance is a must.
- Ability to speak, read and fluent in English to ensure fluent communication with customers, coworkers, and supervisors who only speak English.
Work Environment:
- Store Climate can range, averaging 70-78 degrees, freezer and walk-ins low as 20 degrees.
- Moderate level noise
- Twisting, slippery floor surfaces, cluttered floor surfaces, toxic exposure, nuisance dust, fumes, sprays, hazardous cleaning solutions, operation of department equipment
Travel:
- No travel needed
Physical Requirements:
- Standing, walking, reaching, bending, twisting, ability to carry/lift 30lbs, push/pull 30lbs.
- Frequently required to reach with hands and arms.
- Ability to stand and move for up to 8 hours per day
- Repetitive Action – Scanning products, Typing in POS system, twisting to grab products, bending to reach products in cart.
LIFTING: Average Weight: 5 lbs up to 30 lbs. Frequency: Daily
Skills Required
- High school diploma or equivalent
- Ability to lift, carry, push, and pull items weighing up to 30 pounds
- Excellent customer service, communication, and math skills
- Attention to detail
- Positive attitude
- Punctuality and good attendance
- Ability to speak, read, and write fluent English
- Knowledge of POS systems
- Customer service experience
What We Do
Cal Mart is a specialty grocery store located in Calistoga, California. It offers a wide range of products including fresh produce, meat, seafood, gourmet cheeses, fine wines, craft beers, and deli items. The store is known for its house-made hot food, salad bar, and coffee/smoothie bar, providing a unique shopping experience in the Napa Valley region.
.jpeg)
