The Role
Greet and welcome guests, complete efficient check-in procedures, issue keys and wristbands, explain resort facilities and schedules, and work with resort teams to ensure a positive arrival experience.
Summary Generated by Built In
To deliver a seamless, friendly and efficient arrival experience for guests, ensuring all check in procedures are completed accurately while creating a positive first impression of the resort.
General Duties & Key Accountabilities
Guest Arrival Experience
- Welcome guests warmly on arrival
- Complete check in procedures efficiently
- Issue keys and wristbands
- Explain facilities and schedules
Teamwork & Support
- Work collaboratively with all resort teams to provide a brilliant guest experience
Experience & Qualification Requirements
- Excellent customer service skills
- Reliable, punctual and self-motivated.
- Team player with good communication skills.
About
Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture.As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!
Skills Required
- Excellent customer service skills
- Reliable, punctual and self-motivated
- Team player with good communication skills
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The Company
What We Do
Butlin's is a prominent British holiday company established in 1936, renowned for providing family-focused seaside holidays and short breaks. Operating three major resorts in Minehead, Skegness, and Bognor Regis, the company offers a wide range of entertainment, activities, and accommodation options. With over 4,000 employees, Butlin's is dedicated to creating memorable experiences for millions of guests, maintaining its legacy as a leader in the UK staycation market.
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