Sutherland is pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients' customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we're a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!
Ready for your next career move? Join Sutherland in Varna! 🇷🇴🇬🇧
We’re looking for a Chat Support Specialist with Romanian and English to join our team in Varna. If you enjoy helping people, communicating online, and working in a dynamic environment, this could be your next opportunity.
Job DescriptionWhat you’ll do
- Support customers mainly via chat and email
- Provide clear, professional, and timely solutions
- Document customer interactions in the CRM system
- Follow established procedures and quality standards
- Escalate more complex cases to the relevant teams
- Work with multiple systems and platforms simultaneously
What we’re looking for
- Romanian – C2 / native level
- English – B2
- Excellent written and verbal communication skills
- Good computer literacy and attention to detail
- Ability to multitask and follow processes accurately
- Previous customer support experience is an advantage
- Willingness to work on shifts
What we offer
- €1,483 gross monthly base salary
- Up to €113 gross monthly performance bonus
- Up to €51 gross weekly CSAT bonus
- Up to €15 gross daily CSAT bonus
- €62 monthly food vouchers
- €500 welcome bonus
- Permanent employment contract
- €1,000 relocation bonus if you relocate to Varna from another location
- 21 days of temporary hotel accommodation in Varna
- Additional health and life insurance
- Transportation allowance
- 21 days paid annual leave
- Professional training and development opportunities
- Internal career growth and promotion opportunities
- Modern Varna office with comfortable relaxation areas
Working schedule
- 8-hour shifts, 5 days per week
- Project operating hours: 08:00–23:00, Monday–Sunday
- Please note that the project may move to a 24/7 schedule in the future
Location: Varna, Bulgaria – office-based
Start date: 16 November 2026
Moving to Varna?
If you're currently living outside Varna, we can support your relocation with €1,000 international relocation bonus + 21 days of temporary hotel accommodation.
Ready to take the next step? Apply now and become part of Sutherland Bulgaria!
Skills Required
- Romanian language proficiency at C2 or native level
- English language proficiency at B2 level
- Excellent written and verbal communication skills
- Good computer literacy and attention to detail
- Ability to multitask and follow processes accurately
- Willingness to work shifts
- Previous customer support experience
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
