We are looking for a Chat Support Representative to assist customers through online chat and provide quick, helpful answers to their questions and service requests.
You will handle multiple conversations throughout the day, resolve common issues, and work with internal teams when additional support is needed.
WHAT YOU WILL DORespond to customer questions through online chat
Resolve common customer issues and service requests
Provide accurate information about orders, services, and locations
Escalate issues that require additional support
Document customer interactions in company systems
Maintain a friendly and professional tone across all conversations
Meet established response and service-quality standards
Previous customer service, chat support, retail, hospitality, or similar experience
Strong written English and communication skills
Good typing and multitasking skills
Patient, friendly, and customer-focused approach
Comfortable handling multiple conversations at once
Basic computer skills and ability to learn new systems
Ability to work independently in a remote environment
Reliable internet connection and suitable workspace
Previous chat or online customer support experience
Experience with CRM or customer support platforms
Food service, hospitality, or retail experience
Bilingual English/Spanish skills
$17–$23 per hour, depending on experience and qualifications.
Additional benefits and employment details will be discussed during the hiring process.
HIRING PROCESSApplication review → Initial conversation → Interview → Offer
EQUAL OPPORTUNITYBilgewater Group is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by applicable law.
Location: Remote
Seniority Level: Junior
Skills Required
- Previous customer service, chat support, retail, hospitality, or similar experience
- Strong written English and communication skills
- Good typing and multitasking skills
- Patient, friendly, and customer-focused approach
- Ability to handle multiple conversations simultaneously
- Basic computer skills and ability to learn new systems
- Ability to work independently in a remote environment
- Reliable internet connection and suitable workspace
- Previous chat or online customer support experience
- Experience with CRM or customer support platforms
- Food service, hospitality, or retail experience
- Bilingual English and Spanish skills
What We Do
CareerSwift is an AI-powered recruitment and job search automation platform designed for both professionals and growing companies. It streamlines the hiring process through AI-driven resume optimization, intelligent job discovery, and automated candidate screening and interviewing. By utilizing context-aware AI agents, CareerSwift helps job seekers land roles faster and enables companies to identify high-quality talent more efficiently.
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