The Role
Handle client accounts, provision packages, escalate grievances, and provide live chat support to users and account managers.
Summary Generated by Built In
Zameen.com is looking to hire a ‘Chat Support Executive’ for its Bayut and Dubizlee Operations.
Job Responsibilities:
- Responsible for provisioning the packages upon receiving invoices for new & existing accounts.
- Responsible for client account up gradation upon receiving invoices from different channels.
- Responsible for client account degradation upon expiration of client account.
- Responsible for handling other degradation requests from different channels (Ops, Customer Service, Listing Team).
- Responsible to setup XML feed Integration.
- Clients grievance handling by escalating all issues related to Bayut.com, reported by clients, A/C manager to manager operations.
- Live chat support to all related web users.
- Providing after sales & support to all account managers.
Job Requirements:
- Experience: 06 months - 1 Year (Email/Chat Support)
- Education: Must be a graduate
- Location: Gulberg, Lahore
- Shifts: Hybrid
- Gender: Both
- Position Level: Entry Level
- Should have very good command over spoken and special written English.
- Can communicate with Internal/external staff for their day-to-day queries & their quick fix.
- Preferably a graduate with a minimum 6 Months experience.
- Experience in Customer services role, preferably from a support/call center.
- Strong communication and follow-up skills.
- Have a working knowledge of computer software like MS Word and Excel.
Skills Required
- Experience in Email/Chat Support for 6 months to 1 year
- Must be a graduate
- Strong communication and follow-up skills
- Working knowledge of MS Word and Excel
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The Company
What We Do
Zameen.com has single-handedly revolutionized real estate buying and selling in Pakistan. Zameen.com was the First Pakistan Property Portal that presented state of the art services and features for Pakistan real estate agents, buyers and sellers alike. Since 2006, Zameen has been the primary choice for people looking to invest, buy, sell, or rent properties in all major cities of Pakistan.
