The Role
Respond to customer inquiries through live chat, resolve product and account issues, provide recommendations and ordering assistance, document interactions in the CRM, follow up on resolutions, meet service standards, manage multiple chats, identify upselling opportunities, and collaborate with internal departments to improve customer experience.
Summary Generated by Built In
Key Responsibilities:
- Respond to customer inquiries via live chat in a professional, friendly, and timely manner.
- Resolve customer issues related to products, services, or account inquiries with effective solutions.
- Provide product recommendations, information, and assist with the ordering process.
- Maintain accurate records of customer interactions, feedback, and issues in the CRM system.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- Ensure adherence to company guidelines, processes, and service level agreements (SLAs).
- Handle multiple chats simultaneously while maintaining high-quality service standards.
- Identify opportunities to upsell or cross-sell products/services based on customer needs.
- Work collaboratively with other departments to resolve customer concerns and enhance the customer experience.
Eligibility Criteria:
- Minimum Qualification: Any graduate or above
- Skills Required:
- Excellent written communication skills (English)
- Strong problem-solving ability and attention to detail
- Previous customer service experience, especially in a chat process, is preferred
- Ability to manage multiple chats effectively and efficiently
- Knowledge of basic computer applications and CRM tools
- Key Traits: Empathy, patience, attention to detail, and the ability to work in a fast-paced environment
Compensation & Benefits:
- Friendly Environment
- Fun Activities & Events Celebrations
- Competitive salary and performance-based incentives
- Work-from-office opportunity with a collaborative environment
- Opportunities for career growth and skill development
Skills Required
- Any graduate degree or above
- Excellent written English communication skills
- Strong problem-solving ability and attention to detail
- Ability to manage multiple chats effectively and efficiently
- Knowledge of basic computer applications and CRM tools
- Previous customer service experience, especially in a chat process
- Empathy and patience
- Ability to work in a fast-paced environment
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The Company
What We Do
Om Ak Solutions is an India-based IT services and consulting company founded in 2012. It provides web design and development, software and mobile application development, SEO and internet marketing, data entry, e-commerce, CRM, customer support, BPO, and administrative services. The company supports businesses with customized digital solutions and emphasizes long-term client relationships, satisfaction, and technology-enabled growth.
