Chat Product Operations Manager

Key Responsibilities:

• Own the day-to-day operations of the Binance Chat product, including feature rollouts, content governance, and user experience monitoring.
• Collaborate closely with Product Managers to translate product strategies into operational processes and execution plans
• Define, track, and analyze core product metrics and surface actionable insights to improve performance.
• Identify product issues and user pain points through data analysis, user feedback, and community signals; drive improvements with relevant teams.
• Design and execute growth and engagement initiatives (e.g., new feature GTM, user incentive programs).
• Develop and maintain operational documentation, including SOPs, playbooks, and policies for the Chat product.
• Work cross-functionally with Risk, Compliance, Customer Support, and Marketing to ensure product health and regulatory alignment.
• Support new feature launches end-to-end: coordinate testing, user communication, and post-launch monitoring.
• Represent the voice of the user internally by gathering qualitative and quantitative feedback through surveys, user interviews, and community engagement.

Requirements:

• 3–5 years of experience in product operations, growth operations, or a related role in a tech or internet company.
• Strong data-driven mindset with hands-on experience using analytics tools (e.g., Tableau, SQL is a plus).
• Excellent cross-functional collaboration skills; able to work effectively with product, engineering, and business teams in a fast-paced environment.
• Strong understanding of social or messaging products; experience with chat, community, or content platforms is a strong plus.
• Proven ability to manage multiple projects simultaneously with strong attention to detail.
• Excellent written and verbal communication skills in English; Mandarin proficiency is a plus to communicate with internal & external stakeholders. 
• Crypto/Web3 industry knowledge or enthusiasm is a plus.