Chat Development Representative

Superhuman offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture. Candidates for this role should be based in Warsaw.

Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Superhuman Docs’ collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com.

To achieve our ambitious goals, we’re looking for a Chat Development Representative to join our Chat Development team. In this role, you will work alongside a team of chat agents to drive opportunities for the sales team and self-serve revenue through the website and build a fun, high-energy environment both on the sales team and across the organization.

In this role, you will:

• Within your first 30 days, you’ll be expected to learn our team’s tech stack and gain an in-depth understanding of Superhuman's plans, features, and narratives, as well as take first chats (a few hours per day starting in Week 2).

• Within your first 60 days, you’ll be expected to take chats independently and answer leads’ pre-sale questions when they visit the Grammarly and Superhuman websites.

• By month six, you will be able to independently run tests within chat and give meaningful feedback on our product, systems, and processes.

• By month nine, you will be expected to consistently exceed your quota. There may be opportunities to grow into a senior position as the team continues to expand.

• Has previous 1+ years of support, chat, or sales experience and understands the importance of providing correct answers to prospects' questions in a timely manner.

• Can think fast and make decisions quickly in the live chat, talking to customers.

• Is responsible and understands that they are prospects’ first interaction with Grammarly.

• Is innovative and can think outside the box, and can be creative with new ideas on how to improve chat’s reach and effectiveness.

• Is analytical and can quickly identify patterns and trends.

• Takes initiative. Is proactive when a problem is identified and takes swift action to resolve it.

• Is emotionally intelligent and can gauge and manage their own emotions and those of others.

• Has experience working in a fast-paced environment that is constantly evolving.

• Is a quick learner – processes and systems are constantly changing, so the Chat Development Representative must be able to learn on their feet and adapt.

• Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.
  

• Professional Growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being

• A connected team: Superhuman builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first, hybrid model enables a highly collaborative culture rooted in our values. We work to foster belonging among team members in a variety of ways. This includes our team member resource groups, Superhuman Circles, which promote connection among those with shared identities including BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs.

• Comprehensive benefits for candidates based in Poland: Superhuman offers all team members competitive pay along with a benefits package encompassing life care (including mental health care and risk benefits) and ample and defined time off. We also offer support to set up a home office, wellness and pet care stipends, learning and development opportunities, and more.

• Relocation Support: Superhuman provides relocation support to make your move to Warsaw seamless. For candidates who are already residing in Poland, our package includes destination services to help you and your family settle in comfortably, and a relocation bonus to cover additional expenses.

At Superhuman, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. Superhuman is an equal opportunity company. We do not discriminate on the basis of race or ethnic origin, religion or belief, color, gender expression or identity, sexual orientation, sexual identity, national origin, citizenship, age, marital status, veteran status, disability status, criminal prosecution, judgment in a criminal case, or any other characteristic protected by law.

For more details about the personal data Superhuman collects during the recruitment process, for what purposes, and how you can address your rights, please see the Superhuman Data Privacy Notice for Candidates here.