Chase Connect Online Specialist IV

Job Description
If you thrive in such settings, you have found the right team!
As a Client Service Specialist IV in the Care Service Center, you will play a crucial role in ensuring JPMorgan Chase delivers the highest standard of service to all clients, both external and internal. You will serve as a central point of contact for clients, ensuring all customer service-related tasks are completed promptly with a high degree of quality and efficiency. Your focus will be on resolving cash and account investigations and issues, identifying and resolving workflow issues, and ensuring clients' needs and expectations are met.
Job Responsibilities:

• Field incoming inquiries from product/segment classified client channels, such as the '800'-telephone number, related to Treasury Services products.
• Adhere to policies, procedures, and standards governed by ISO, Risk, and Compliance standards.
• Ensure the prompt resolution of all customer queries while maintaining a world-class client experience.
• Investigate and resolve generic issues that generate escalated inquiries.
• Assist Relationship Managers with queries on customers' accounts, including follow-ups on old queries or updates and escalations.
• Investigate and inform senior management of potential processes that could reduce exposure, such as formatting issues, inconsistent procedure interpretation among service centers, and incorrect processes.
• Track all inquiries received into the service center, regardless of channel, in the case tracking tool Navigator.
• Prioritize responsibilities to ensure individual goals and objectives are met as defined in the scorecard.

Required Qualifications, Capabilities, and Skills:

• Excellent communication skills (verbal and written) with an emphasis on banking terminology.
• Demonstrate listening skills and the ability to utilize probing questions to accurately assess inquiries or requests.
• Ability to work in a fast-paced environment and adapt to change.
• Strong problem-solving and decision-making skills.
• Ability to work effectively in a team environment.
• Proficiency in MS Windows and Office, with the ability to work with multiple applications simultaneously.

Hours of Work / Shift Timings in Tampa:

• Fully-staffed: Monday-Friday, 8:00 AM - 9:00 PM Eastern Standard Time

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.