Job Description
Our Business Banking Internal Communications team is seeking an experienced professional for an integral role developing and executing internal communications for employees - both field-based bankers and corporate staff. Our goal is to keep employees engaged, informed, and inspired. We work collaboratively with senior executives and colleagues, as well as communications partners in Centers of Excellence (video, graphic design, meetings & events) and PR to plan and execute 360-degree communication strategies. Channels may include the intranet, internal newsletters, town halls, presentations, webcasts, video, and calls. Strong writing and interview skills as well as critical thinking are paramount for this position.
As a Chase Business Banking Internal Communication Sr. Associate you will take complex issues and make them understandable; write about product launches, new campaigns, feedback-based enhancements, and business updates in a fresh, exciting way; and write concisely in a friendly, conversational style. The Internal Communications team is at the center of every major issue for our business, and your role will be critical to ensure our Business Banking employees have the right information as quickly as possible. In addition you will assist with executive communications, including org announcements, PowerPoint presentations, meeting logistics, fireside chat planning and other executive messages.
Job responsibilities:

• Research, write, edit and post field communications
• Work with business SMEs and Legal and Compliance partners to secure approvals
• Manage and prioritize your assignments to meet deadlines
• Develop and project-manage communication plans for major initiatives or special projects
• Use internal technology to track engagement of internal communications and offer advice on the best strategy for reaching employees
• Participate in meetings with senior business and client stakeholders to ensure project goals are met and manage stakeholder needs and expectations
• Provide additional communications support, when needed, for other business units

Required qualifications, capabilities, and skills:

• 3+years of Communications experience; Bachelor's degree
• Superior writing skills with versatility in format, including technical writing and executive messaging
• Efficient in Microsoft Word, PowerPoint and Excel
• Must be a quick study of complex or technical topics and be able to simplify those concepts into clear, precise writing
• Self-motivated and comfortable working on tight deadlines
• Ability to work in a strong risk and controls environment
• Ability to recognize tasks that need to be completed and willingness to take responsibility for them
• Must be able to produce urgent/crisis communications on demand
• Must be focused, accurate and organized
• Ability to work both independently as well as collaboratively and effectively in a group setting and communicate effectively, both verbally and in writing
• Ability to recognize and respond well to changing priorities

Preferred qualifications, capabilities, and skills:

• Experience in financial services

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.