Chase Auto Product Manager

Job Description
Chase Auto is a leading provider of auto financing with a portfolio of more than $80 billion in assets and relationships with 75% of U.S. franchised automotive dealers. The business is part of the JPMorgan Chase franchise and serves auto dealers, consumers, and vehicle manufacturers. Chase Auto offers a wide range of products and services to meet the financial needs of its clients, from retail lending, captive financing, and floorplan products to cash management, private banking, and payment processing.
In this dynamic environment, the role of the Product Manager is pivotal to driving innovation and delivering value. As a Product Manager in Chase Auto, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide business value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
The Chase Auto Product team is seeking a Senior Product Lead who will dive head-first into creating innovative solutions to support Auto Dealer Relationship Managers and Bankers by enhancing their workflow and client management capabilities through the Salesforce customer relationship platform. The Product team operates as an agile construct within the Consumer Bank, sitting at the intersection of the product, technology, and experience. You will own the identification and delivery of features and experiences to support employees' delivery on the growth of our business with clients. If you have a proven track record of launching successful products in dynamic, consumer-facing companies, a passion for improving people's lives, and the ability to deliver creative solutions to complex customer challenges, then we are looking to hear from you!
Job responsibilities

• Lead the strategy, development and launch of innovative products that deliver exceptional value to our customers, consistently exceeding expectations.
• Manage the end-to-end lifecycle of multiple complex and strategic product initiatives.
• Provide clear visibility into product progress and opportunities to senior leaders across the Chase Auto business ecosystem, ensuring alignment with organizational goals.
• Cultivate strong relationships with stakeholders, partners, and vendors to maximize product value, and facilitate training and walkthroughs to ensure effective product adoption and use.
• Ensure all product initiatives maintain ongoing adherence to Chase policies, procedures, and compliance frameworks.
• Manages research and discovery efforts, including market analysis, to identify customer needs and translate insights into actionable solutions within the product roadmap.
• Owns the development, maintenance, and tracking of the product backlog to support the strategic roadmap and value proposition, while building frameworks and monitoring key success metrics such as cost, features, risk posture, and reliability.

Required qualifications, capabilities, and skills

• Energetic self-starter with exceptional organizational skills and a proven ability to facilitate strategic vision, lead cross-functional teams, and manage stakeholders in a matrixed environment to deliver complex initiatives successfully.
• Exceptional communication skills, adept at tailoring complex information for cross-functional teams, senior executives, and external partners.
• Demonstrated experience designing and implementing customer-facing products, including developing product strategies, roadmaps, and executing initiatives.
• Strong track record of influencing stakeholders, resolving conflicts, and ensuring timely delivery of product milestones.
• 5+ years of experience or equivalent expertise in product management or an adjacent domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics, with a solid understanding of customer experience analytics, agile methodologies (e.g., JIRA, Confluence), and modern product management tools.

Preferred qualifications, capabilities, and skills

• Proven experience in a dedicated Product Manager role.
• Strong business acumen and familiarity with modern technology stacks.
• Bachelor's degree or equivalent professional experience.
• Demonstrated success working within highly matrixed, complex organizations.
• Experience with Salesforce or similar customer relationship management platforms.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
When it comes to buying a vehicle or refinancing an existing car loan, many customers turn to Chase to help. Our auto lending services are constantly evolving and incorporating the latest technology to help match car buyers with dealers, provide competitive financing options and ease loan management.