Chase Auto Product Management Director, Model Office

Job Description
As the Product Management Director you will primarily be responsible for leading the Model Office for the Head of Product for the Auto business. You will also be responsible for defining the product strategy in partnership with Product Owners. In addition, you will facilitate and apply consistent Agile principles and reporting for the Auto products. You will also have a clear understanding of product Objectives and Key Results and own tracking/reporting to ensure we execute on Objectives and Key Results and business cases effectively. You will partner closely with the Head of Product to clearly articulate the strategy and progress as needed for senior leadership. In the role you will be responsible for Model Office functions which include testing oversight, process engineering and agility coaching in addition to a cross-product strategy team.
Job Responsibilities:

• Deliver a comprehensive and concise message on the strategy of Auto Transformation team for Senior Leadership
• Lead the product team's transition to an Agile model, which includes communicating and bringing the Auto organization along the Agile journey, launch/communicate Agile training across product organization, ensure Objectives and Key Results and Key Performance Indicators are correct and communicated to appropriate stakeholders
• Combine strategic vision and existing tactical best practices to identify and innovate practical solutions for Auto Transformation needed to deliver near and long-term objectives and key results
• Facilitate core product strategy across all products in the Auto organization
• Partner with Product Owners/Area Product Owners and Project teams to understand key capabilities and dependencies needed to deliver near and long term
• Analyze and understand the external landscape and in turn identify gaps to help Product Owners refine and develop their vision and roadmap for products
• Develop a clear project plan with clear dependencies, timelines and milestones in order to drive accountability timely
• Lead testing function for Transformation Office - focus on test design, automation testing; understanding of testing concepts and tools (including regression); ensure testing is performed consistently and accurately across all products
• Assist Product Owners to manage and refine their backlogs based on factual research
• Ensure transparency with the management team via timely routines and escalation protocols

Required Qualifications, Skills and Capabilities:

• 8+ years of experience in Product/Agility, consulting, business ownership, corporate strategy, or similar roles that developed skillsets in key areas
• Strong analytical skills and dealing with ambiguity
• Experience in leading initiatives that identify customer pain points or experience enhancement opportunities and implementing measures to positively impact consumer experience
• Strong interpersonal, influencing, and listening skills - ability to interact with colleagues at all levels and achieve goals without direct control over resources
• Outstanding ability to communicate effectively and confidently and to work well in cross-functional teams
• Track record demonstrating a high level of personal initiative, setting and achieving challenging goals, and demonstrating entrepreneurial leadership
• Ability to validate functional capabilities to ensure client/customer/user problems are solved
• Able to account for factors such as market valuation and analysis, sales/pricing, and customer needs to support decisions
• Effectively manage a high performing team that works as a utility across functions
• Build relationships across multiple stakeholders; uses relationships and expertise to influence and help propel the vision
• Ability to deliver executive level presentations and articulate complex business objectives to senior leadership

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
When it comes to buying a vehicle or refinancing an existing car loan, many customers turn to Chase to help. Our auto lending services are constantly evolving and incorporating the latest technology to help match car buyers with dealers, provide competitive financing options and ease loan management.