The Role
Manages full-ship charter partnerships from contract implementation through onboard execution. Serves as the primary client contact, coordinates cross-functional planning and customization, administers charter agreements, leads internal meetings, resolves complex issues, supports proposals, and represents the company during charter events. Builds long-term client relationships and supports repeat business while coordinating with shipboard teams, senior leaders, and operating units.
Summary Generated by Built In
WHO WE ARE
Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world’s most remote and pristine locations on our fleet of 20 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”.
POSITION SUMMARY
The Charter Account Manager is responsible for the end-to-end management and successful execution of an assigned portfolio of Lindblad Expeditions full-ship charter partnerships. Serving as the primary relationship manager for charter clients, this role oversees contractual implementation, cross-functional planning, customization, financial coordination, and onboard execution.
The Charter Account Manager works closely with internal stakeholders, senior leaders, shipboard teams, and charter partners to deliver exceptional charter experiences, resolve complex client needs, and support strong, long-term partner relationships and repeat business.
ESSENTIAL DUTIES
- Cultivate strong working relationships with assigned portfolio of Lindblad Expeditions charter partners.
- Serve as the primary point of contact for charter clients, responding to inquiries and requests in a timely, professional, and solution-oriented manner.
- Manage the successful implementation of the terms, conditions and provisions of full-ship charter agreements for Lindblad Expeditions.
- Administer extensive and complex provisions of charter party agreements with the ability to negotiate with the client and with internal stakeholders to reach mutually agreeable options and solutions.
- Interface with individual operating units to address charterer inquiries and requests for customization, ensuring that charters are executed according to the terms and conditions of the executed charter party agreement.
- Organize and confidently lead internal meetings, at times with senior executives, to discuss planning and/or issues.
- Escort full-ship charters providing on-site corporate representation; to serve as liaison and at times, negotiator between charterer and ship’s management paving the way for repeat charters. Able to independently host and entertain charterers when escorting.
- Manage the preparation of charter onboard memos for each charter in collaboration with charter operation colleagues, the vessel, the charterer and individual operating units within the company.
- Assist the Charter Sales Director in preparing charter proposals and contractual agreements.
REQUIRED QUALIFICATIONS
- Bachelor's degree preferred.
- 5+ years of relevant experience within the maritime or cruise industry, including shoreside and/or shipboard operations; experience across both shoreside and shipboard environments strongly preferred. Experience supporting charter operations, account management, or group/incentive travel is highly desirable.
- Demonstrated experience managing complex client relationships and coordinating high-touch programs or events involving multiple internal and external stakeholders.
- Strong project management and organizational skills, with the ability to manage multiple complex projects simultaneously while maintaining exceptional attention to detail.
- Strong negotiation and problem-solving skills, including the ability to build internal consensus and develop solutions that balance client expectations, contractual commitments, and operational requirements.
- Excellent written and verbal communication skills, with confidence interacting with clients, senior leaders, and cross-functional stakeholders.
- Ability to independently represent Lindblad Expeditions with clients and partners in both business and social settings.
- Proactive, collaborative, and solutions-oriented approach with the ability to work effectively both independently and as part of a team.
- Ability to travel approximately 40% domestically and internationally.
OUR BENEFITS
• Travel benefits for employees and their family
• Voyage of Discovery trips for employees to travel as guests
• Health insurance including Medical, Dental, Vision
• 401(k) plan with employer match
• Long-Term Disability, Life & AD&D Insurance
• Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care
• Pre-Tax Commuter Benefit
• 7-8 Paid Holidays
• 1 Floating Holiday Options
• Up to 15 days of vacation (pro-rated per anniversary year)
• Parental Leave
• Sick/personal days per city & state ordinance
• Pet Insurance discount
Hybrid Work Schedule
Positions based in our New York and Seattle offices follow a hybrid work schedule, requiring employees to work in the office Tuesday through Thursday, with the option to work remotely Monday and Friday. Candidates must reside within reasonable commuting distance of their designated office.
Communication Skills
Using the English language, this person must have the ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos. Must also possess the ability to effectively communicate--both in writing and orally--with a professional demeanor.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms.
COMPENSATION STATEMENT
Lindblad Expeditions determines the pay for positions using local, national, and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living.
For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. An employee/candidate with a stronger skill set will receive higher pay.
EQUAL OPPORTUNITY EMPLOYER STATEMENT
At Lindblad Expeditions, we simply could not do our work without the diverse kaleidoscope of humanity that creates and delivers our remarkable offerings across the planet. As a Company that respects and celebrates the inherent diversity in the places we explore, we recognize the need to mirror that same diversity and all the interconnected perspectives within our organization. We are committed to building a community of different genders, races, ages, sexual orientations, chosen identities, and countries of origin where every person brings their whole self to work and whose skills, talents, and abilities are valued. We believe we can explore further and in a more meaningful way by actively creating a more diverse and inclusive organization where everyone feels they belong.
Lindblad Expeditions is an equal opportunity employer. Individuals seeking employment at Lindblad Expeditions are considered without regard to race, sex, color, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status, or veteran status.
Skills Required
- Bachelor's degree
- 5+ years of relevant experience in the maritime or cruise industry, including shoreside and/or shipboard operations
- Experience across both shoreside and shipboard environments
- Experience supporting charter operations, account management, or group/incentive travel
- Experience managing complex client relationships and high-touch programs or events involving multiple stakeholders
- Strong project management and organizational skills, with ability to manage multiple complex projects simultaneously
- Strong negotiation and problem-solving skills
- Excellent written and verbal communication skills
- Ability to represent the company independently with clients and partners in business and social settings
- Ability to travel approximately 40% domestically and internationally
- Reside within reasonable commuting distance of the designated New York or Seattle office
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The Company
What We Do
In 1958 Lars-Eric Lindblad, considered the father of eco travel, founded Lindblad Travel and pioneered the first non-scientific expeditions to Antarctica (1966) and Galápagos (1967), subsequently opening the Amazon, Papua New Guinea, China, Bhutan, and more to curious, respectful travelers. In 1979, his son Sven-Olof Lindblad founded Special Expeditions, eventually re-named Lindblad Expeditions, specializing in ship-based expedition travel. In 2004 Lindblad Expeditions forged an unprecedented alliance with National Geographic with a joint mission “to inspire people to explore and care about the planet through expedition travel.” Today the company operates a fleet of 10 ships, including the 148-guest National Geographic Explorer, the world’s ultimate expedition ship, and the 106-guest National Geographic Orion, the newest ship in the Lindblad-National Geographic fleet. All ships sail equipped with sophisticated exploration tools, to provide unique, immersive experiences in the planet’s capitals of wildness and culture. Our expedition ships regularly explore Galápagos, Antarctica, Alaska, Arctic Norway, Baja California, Costa Rica and Panama, Europe, the Baltics, Vietnam and Cambodia, and more.
