Chargebacks Analyst

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Chargeback Specialist do?

Provide chargeback case management for our issuing/acquiring Italian and International clients. A Chargeback Specialist is responsible for investigating and deciding on chargeback outcomes in line with payment scheme regulations. This role supports cardholders through the chargeback process, while ensuring adherence to operational service levels (SLAs). At Fiserv, you’ll be a partner in possibility, helping clients deliver seamless payment experiences.

What you will do:

• Manage chargeback cases, investigate, document, and resolve chargeback claims across payment platforms

• Prepare and submit compelling evidence to contest chargebacks and help recover disputed funds

• Review transaction data, customer communications, and system logs to determine dispute validity

• Ensure chargeback processes comply with card network regulations and internal policies

• Maintain accurate records of chargeback activity and create regular reports for stakeholders

• Collaborate with customer service, fraud prevention, and finance teams to gather documentation and improve outcomes

• Analyse chargeback trends to identify root causes and recommend preventive measures

What you will need to have:

• Strong knowledge of card scheme rules across Visa, Mastercard, American Express, Diners, and domestic networks

• Proficiency in Excel and data analysis skills to review transaction activity and produce reports

• Clear and professional written and verbal communication skills for internal and external stakeholders

• Proven ability to handle confidential financial and personal data with integrity

• Fluency in both English and Italian

What would be great to have:

• Experience working in a chargebacks, disputes, or fraud operations environment within financial services or payments

• Familiarity with dispute management tools and case management systems

• Understanding of regulatory requirements impacting card disputes and consumer protection

• Strong problem-solving skills to balance cardholder experience, risk, and financial impact

• Ability to work effectively in a fast-paced, SLA-driven environment and adapt to process or scheme rule changes

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Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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