Key Responsibilities:
- Handle end-to-end chargeback and dispute processes in alignment with card scheme and banking guidelines.
- Investigate and analyze disputed transactions to determine validity and root causes.
- Prepare and submit compelling evidence and documentation to resolve disputes effectively.
- Collaborate with internal teams (Finance, Risk, Customer Support, and Operations) to address dispute trends and process improvements.
- Maintain accurate and up-to-date records of all chargeback cases, outcomes, and related communications.
- Generate regular reports and dashboards summarizing chargeback performance metrics.
- Identify potential fraud trends and recommend preventive measures.
- Ensure compliance with regulatory requirements and internal control procedures.
Qualifications & Requirements:
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
- 2–3 years of experience in chargeback operations, payment reconciliation, or dispute management.
- Strong understanding of Visa, MasterCard, and other payment network chargeback rules.
- Proficiency in Microsoft Excel and chargeback management tools/systems.
- Excellent analytical, organizational, and communication skills.
- High level of accuracy, accountability, and confidentiality.
- Experience in fintech, banking, or payment processing industries.
- Familiarity with fraud prevention tools and digital payment workflows.
- Ability to work effectively under pressure and meet tight deadlines.
Top Skills
What We Do
Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa. It is backed (~$200M in funding) by VCs from Silicon Valley, Europe and other parts of the world. We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally. Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values
