Chargeback Specialist

Are you a detail-oriented problem solver with a strong sense of integrity and a drive to get things right the first time? Are you analytical by nature and thrive in roles that require careful research, sound judgement, and precision? Do you enjoy digging thru transaction data and talking to customers while remaining calm under pressure with clear communication? Do you bring a customer-first mindset and a proactive approach to resolving credit disputes and retrievals? Can you quickly learn industry rules and regulations and confidently apply them to ensure fair and accurate outcomes?

Deluxe Merchant Services+ is a complete payment processing solution that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience. We are an industry-leading payment processing company that provides our partners and merchants with powerful in-store, online, and mobile payment solutions. Our technology is paired with the latest in payment security and backed by superior customer service. We help business pay, get paid, optimize, and grow.

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If you're looking for an opportunity to grow in a fast-paced, supportive team environment — and you care about doing meaningful work that helps merchants and minimizes financial losses — you may be the perfect fit for this role. The Chargeback Specialist is responsible for investigating and resolving credit card disputes and retrieval. It requires detailed transaction research, analytical skills, sound decisions, and documentation of actions taken including phone calls to merchants, ISO, and others as appropriate.

• Investigate and resolve credit card disputes and retrieval

• Detailed transaction research, analytical skills, sound decisions and documentation of actions taken

• Call merchants, and sales partners as appropriate

• Apply card associations industry regulations and practices in resolving disputes, work to recover funds for chargebacks, and implement measures to minimize loss and educate merchants to prevent future disputes

• Develop intermediate knowledge, pertaining card brands (i.e. Visa/MasterCard/Discover), governing chargebacks, retrieval processes and procedures

• Maintain knowledge of all card brands regulations and the ability to utilize and understand the card brands regulations rule manuals

• Work retrieval cases from start to finish which includes, merchant notification, gather required information, review documentation, make educated decisions, and represent the case to the card brand

• Communicate the outcome of the case back to the merchant/sales office

• HS/GED and 0 years' experience

• Must be 18 years of age or older

• 1 year in administrative work or customer service

• Possess a high level of integrity and can be trusted to maintain confidentiality

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)

• Paid Time Off, Volunteer Time Off, and Holidays

• Employer-Matched Retirement Plan

• Employee Stock Purchase Plan

• Short-Term and Long-Term Disability

• Infertility Treatment, Adoption and Surrogacy Assistance

• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
 

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].