About Us:
Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.
Our EVP:
At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.
About The Role:
As a Chargeback Senior Officer, you will be part of a major process in Network International's transaction cycle. The process is technically complex and has to be followed as per the Scheme's Dispute Rules and Regulations. You will be required to build very close and effective working relationships with the third party banks, internal stakeholders and schemes ensuring NI compliance & PCI DSS policies are followed.
ResponsibilitiesKey Responsibilities:
- Validate representments correctly on Visa Online, Mastercom, Other schemes Portals and within scheme regulations to ensure no losses to NI / merchant.
- Retrieving & analysis of the supporting documents to ensure no chargebacks are received from issuers.
- Validate the merchants’ emails for copy requests & chargebacks received on a daily basis to ensure there is no time gap.
- Validate pre-arbitration / pre-compliance within the timelines and in compliant with the scheme dispute rules & regulations.
- Validate chargeback MIS on a daily basis to ensure record correctness.
- Preparation of financial batches for chargebacks; debiting merchants to ensure financial entries are passed regularly.
- Coordinating, advice & guidance to merchants, third party banks/ schemes & internal stakeholders for chargeback related queries.
- Review & implement changes in chargeback activities based on the bi-yearly changes in the scheme regulation to ensure compliance.
Key Requirements:
- Bachelor's degree in Business, Finance, Banking, Accounting, Information Systems, or a related field.
- Minimum 3+ years of experience in chargebacks, dispute management, card operations, payments operations, or merchant acquiring.
- Prior experience within a bank, fintech, payment service provider (PSP), card processor, or acquiring institution is highly preferred.
- Strong working knowledge of Visa, Mastercard, and other card scheme dispute and chargeback regulations.
- Hands-on experience using Visa Resolve Online (VROL), Mastercom, or equivalent dispute management platforms.
- Proven ability to investigate, analyze, and resolve chargebacks, retrieval requests, pre-arbitrations, and compliance cases within strict scheme timelines.
- Strong understanding of card payment transaction flows, merchant acquiring processes, and settlement operations.
- Excellent communication skills in both Arabic and English (written and verbal).
- Proven ability to collaborate effectively with merchants, issuing banks, card schemes, and internal business stakeholders.
Skills Required
- Bachelor's degree in Business, Finance, Banking, Accounting, Information Systems, or related field.
- Minimum 3+ years of experience in chargebacks, dispute management, card operations, payments operations, or merchant acquiring.
- Prior experience within a bank, fintech, payment service provider (PSP), card processor, or acquiring institution.
- Strong working knowledge of Visa, Mastercard, and other card scheme dispute and chargeback regulations.
- Hands-on experience using Visa Resolve Online (VROL), Mastercom, or equivalent dispute management platforms.
- Proven ability to investigate, analyze, and resolve chargebacks, retrieval requests, pre-arbitrations, and compliance cases within strict scheme timelines.
- Strong understanding of card payment transaction flows, merchant acquiring processes, and settlement operations.
- Excellent communication skills in both Arabic and English (written and verbal).
- Proven ability to collaborate effectively with merchants, issuing banks, card schemes, and internal business stakeholders.
Network International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Network International and has not been reviewed or approved by Network International.
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Strong & Reliable Incentives — Pay is considered decent in some roles and is often paired with bonuses. Phrases like 'salary plus bonuses' indicate variable pay is a meaningful component for certain positions.
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Healthcare Strength — Medical coverage extends to employees, spouses, and up to three children, alongside life insurance. This breadth signals a robust healthcare baseline for the region.
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Retirement Support — Retirement and termination benefits align with UAE/GCC norms, including pension contributions for nationals and end‑of‑service gratuity for expatriates. Such provisions indicate structured, region‑appropriate retirement support.
Network International Insights
What We Do
Over the past 30 years, we have built a business based on long-standing and trusted relationships with many of the leading merchants, financial institutions and payment networks operating in the Middle East and Africa. Such relationships are based on our comprehensive capabilities, scale, local presence in the multiple markets in which we operate, alongside our trusted reputation. This gives us significant scale and leadership in the region, where we operate in more than 50 countries, serve over 130,000 merchants and 250 financial institutions and fintech customers, whilst managing more than 16 million customer credentials. We have a diversified business model and operate across the entire consumer payments value chain. We do this with a growth-focused strategy through two business lines: • That enables our merchant customers to ‘take payments’, by providing them with various payment acceptance methods, both online and offline. • Which supports our financial institution, fintech and other payment issuing institution customers in enabling consumers ‘make payments’, by managing and processing their consumer payment credentials and transactions.
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