Chargeback Recovery Associate

We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Here, "impossible" isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your career. They're worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.
The Crown Is Yours
Join our team as a Chargeback Recovery Associate and be at the core of protecting our thriving community and enhancing the customer experience. In this critical role, you will maintain chargeback records, pull daily chargeback information, and complete the representment, collections and seizure process on behalf of the company. Your day-to-day will include conducting in-depth fraud analysis to ensure the integrity of transactions.
What you'll do as a Chargeback Recovery Associate

• Maintain DraftKings chargeback records, pulling daily chargeback information, and completing the representment, collections and seizure process on behalf of the company.
• Investigate all suspected fraud (fraud coded) disputes and ACH returns and apply fraud mitigation best practices to reduce & recover losses.
• Dispute credit/debit chargeback cases with appropriate responses based on network guidelines to recover & prevent losses.
• Review accounts for potential recovery and assist PSPs with documentation to resolve disputes.
• Work closely with our internal teams to obtain requested player documents, reactivate accounts, and answer questions related to chargebacks.
• Assist on suspicious activity fraud reports with Fraud to submit to various regulatory and law enforcement agencies in financial fraud cases.
• Additional tasks as required by our internal departments.

What you'll bring

• 1-3 years of relevant experience, banking industry experience is strongly preferred.
• A Bachelor's Degree in a related field will be considered an asset.
• Knowledge of payment processing and chargebacks, ideally in an e-commerce environment.
• Self-motivated, analytical thinker with a desire to mitigate risk from chargebacks.
• Competence with Zendesk & Microsoft Excel skills.
• SQL Experience is preferred, but not required.
• Ability to work holidays, nights, and weekends.
• Ability to get licensed in multiple jurisdictions

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Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US hourly rate for this full-time position is 19.62 USD - 24.52 USD, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.