Chargeback Analyst

About Convatec

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit http://www.convatecgroup.com

 

Responsible for administrating, consulting and/or negotiating product/service contracts with external customers. Develops pre-sales contract strategies and works closely with marketing, sales, business management, and technical/engineering teams to structure proposals/contracts/bid documents. Negotiates contracts that are consistent with business objectives and engages in contract amendments and renegotiation to accommodate scope changes. Ensures fulfilment of contractual obligations from contracting parties. Does not require the incumbent to have legal qualification

 

About the role:

Position overview

The Chargeback Analyst position provides support to the organization by using the ability to analyze distributor data, investigate the root cause of chargeback differences, determine appropriate resolutions for all discrepancies and disputes, while processing and verifying transactions related to all aspects of contract administration. This role will liaison internally and externally to maximize the financial benefit to Convatec, relating to adjudication of chargeback rebate claims.

Key Responsibilities

• Collaborate with distributors to resolve claim discrepancies and minimize financial deductions.
• Work with internal departments to address chargeback, membership, contracting, and rebate issues.
• Analyze contract requirements for customer eligibility and ensure correct contract pricing alignment.
• Update management on claim discrepancies and assist in developing action plans.
• Identify and implement process improvements to reduce discrepancies and enhance data synchronization.
• Negotiate settlements for outstanding distributor balances.
• Assist with customer eligibility requests.
• Participate actively as a team member in various work settings.
• Support ad-hoc projects as needed.
• Operate a chargeback control framework (reason codes, dollar/aging thresholds, recycle SLAs) to minimize write‑offs and cycle time.
• Analyze denial/recycle patterns (including EDI‑based submissions) and partner with Membership/Contracting to design preventive fixes.
• Contribute to quarterly price waterfall reviews by quantifying off‑invoice impacts (rebates/fees) linked to chargebacks.

About you:

Skills and Experience

• 1-2 years of experience in Customer Service, Sales Analytics, Chargebacks, Membership Support or Contract Administration.
• Experience within the medical device or pharmaceutical industries (preferred).
• Experience with GPO, IDN, Collaborative customers (preferred).
• Advanced English Proficiency is required.
• Excel and Access skills required.
• Knowledge of SAP and Vistex (preferred).
• Strong analytical and project management skills.
• Excellent collaboration and communication skills in a cross-matrixed environment.
• Data-driven negotiation with distributors (trend packs, variance trees).
• Working knowledge of price waterfalls and the basics of rebate accounting.

Qualifications/Education:

• B.S. degree in Mathematics, Statistics, Finance, Business, or related field

What you’ll get:

•Competitive salary + bonus

•Training & development

•Collaborative, supportive culture

Ready to join us?

At Convatec, we’re pioneering trusted medical solutions to improve the lives we touch. If you’re ready to make a real impact, apply today and help us bring our Forever Caring promise to life.

 

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Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at [email protected].

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?

If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!