Connexus Credit Union - Who We Are:
Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates on our loans. We are a remote first employer with the majority of our employees residing in the upper Midwest.
As an employer we foster collaboration and high performance to achieve excellence. We holistically care for and develop our employees to thrive personally and professionally. We are proud to share our success with our employees and those we serve.
Connexus offers an Amazing Benefits package:
20 days of paid time off and 10 paid holidays
16 hours of paid Volunteer Time Off
401K Retirement with up to 6% employer match
Excellent Health, Dental, Vision insurance, including multiple plan options
Health Savings Account with generous employer contributions
Employer paid Life insurance, Short-Term and Long-Term Disability
Tuition Reimbursement from $4,000 - $7,000 per calendar year
Robust Learning and Development program that includes an annual professional development stipend
About the Role:
Our Charge Off Recovery Collectors are responsible for working accounts after they have reached a charged off status. Beyond that, there are three courses of action, which could include payment plans, partnering with third parties, or pursuing legal action. These individuals are working with those accounts to see what the best plan of action is and conducting a variety of tasks to accomplish their goals while providing best in class service to our members, third party vendors, and our internal partners here at Connexus.
Position Responsibilities:
Contact members by telephone, mail, and electronic communications in an effort to collect on written off loans and accounts.
Process communications including but not limited to DSA agreements, disputes, and cease and desist requests.
Perform Skip Tracing efforts to locate members and assets.
Maintain an accurate and detailed written record of any and all communications made regarding member accounts, to include but not limited to; account status, third party action, repossession, bankruptcy, etc.
Address any queries, concerns, or disputes raised by debtors related to outstanding debts, ensuring effective resolution, and maintaining professionalism.
Respond to third party communication and prepare information required by collection agencies and attorneys. Including reviewing files to approve legal action.
Prepare regular reports on collection activities and account statuses.
Assign accounts and update account actions with third party collection agencies and attorneys. This may include filing estate claims.
Requirements:
This position is Remote.
1+ years prior collections, legal collections, repossession and/or post charge off recovery experience is Required.
Responsible individual who is able to work both independently and in a team environment.
Independently negotiate viable payment plans with Members based on standardized processes and in non-standard situations.
Ability to identify and escalate legal concerns and/or reputational risk within the collection process of each account.
Knowledge and understanding of CFPB, FDCPA, WCA (preferred), and any other debt collection regulations.
Knowledge and understanding of charge off, repossession, money judgments, estate and probate filings, and debt consolidation companies.
Excellent verbal, written, listening, and interpersonal communication skills, along with the ability to remain assertive and confident when dealing with difficult situations.
Ability to multi-task and work in a fast-paced, goal-oriented environment.
Connexus Credit Union's Employer Recognitions:
2026 Best Place to Work in IT, Computer World
Equal Opportunity Employer/Disabled/Veterans/41 CFR 60–1.4, 41 CFR 60-1.35
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What We Do
Our Commitment to Employees: We foster collaboration and high performance to achieve excellence. We holistically care for and develop our employees to personally and professionally thrive. We are proud to share our success with our employees and those we serve. Serving more than 477,000 members nationwide, Wausau, WI-based Connexus Credit Union is a member-owned, not-for-profit financial cooperative with $5.0 billion in assets and more than 700 employees. We proudly give back to our members through high yields on deposit products, competitive loan rates, and minimal fees. We’ve been nationally recognized for excellence by Forbes Advisor, NerdWallet, Kiplinger, and Bankrate. Our organizational values of Integrity, Respect, Synergy, Transparency, and Wellbeing influence all we do. Whether it’s an email from one employee to another, helping a member in a branch, or volunteering in one of the many communities we serve, we interact with dignity, kindness, and professionalism. We strive for transparent, honest dialogue and highly value the collective power of our team. Our vision is to be a nationally relevant, trusted credit union, providing exceptional experiences and fostering prosperity for those we serve. We strive to earn and maintain our members’ trust and ensure they feel supported and appreciated at every touchpoint. We also support our communities through our philanthropic program, Connexus Cares. Founded in early 2019, Connexus Cares has donated over $12 million to charitable organizations nationwide. At Connexus, we’re dedicated to sustainable growth while delivering exceptional experiences. We do this, in part, by fostering a culture that values employees as our most important asset. We’re excited to remain at the forefront of the credit union movement as we continuously demonstrate our values, embrace our digital future, and strengthen our national relevance. Please explore all Connexus has to offer at ConnexusCU.org
