Chapter Lead Claims

About Resolution Life

Resolution Life Australasia is one of the leading life insurers in Australia and New Zealand, with ~ 1 million customers with superannuation, investments and life insurance policies, managing approximately A$30 billion in assets and have 1,000 employees across Australia and New Zealand.

We value diverse backgrounds and perspectives, foster an inclusive, collaborative and flexible working environment, where everyone can thrive.  We are a fully enterprise agile organisation, and will support your professional growth and reward your contribution.

About the Role

As a Chapter Lead, you’ll be a people-first leader who empowers others to thrive. You’ll champion a culture of growth, self-leadership, and continuous learning, while guiding your team through coaching, mentoring, and hands-on expertise.

You’ll split your time between leadership and delivery, ensuring you stay close to the craft while prioritising talent development. Partnering with Claims Outcomes Leads, you’ll focus on individual growth, capability uplift, and building a high-performing, future-ready team.

Key Responsibilities

• Inspire purpose and direction, connecting team members to the bigger picture

• Champion wellbeing, transparency, and long-term performance

• Identify opportunities to uplift people, processes, systems, and risk

• Coach and mentor for skill mastery and leadership growth

• Collaborate across teams to drive strategic outcomes

• Build digital and data capability across the chapter

• Lead performance conversations and feedback loops

• Own risk management: monitor, investigate, and remediate incidents

What You Bring

• Ability to collaborate and coach with a focus on outcomes

• Experience in Claims environment and Case Management

• Ability to work at a broad, operationally strategic level and, deliver changes at a detailed level – e.g. compliance

• Proven track record of initiative delivery

• Ability to analyse data and perform root cause analysis

Why Join Us?

At Resolution Life Australasia, we provide a flexible work environment and access to a range of employee benefits that will support you both personally and professionally including:

• Discretionary bonus scheme

• Career pathways, including local and global mobility opportunities

• Leading Learning Platforms and support in professional development

• Health and Wellbeing Programs

Accessibility and Checks
Before commencing employment in this role, you will need to provide two references, full working rights and complete police and credit checks through an online provider. As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce you will be provided with any support or accessibility requirements throughout your interview process. Please feel free to contact our Talent Team directly at [email protected].

Privacy Policy

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