How you will achieve success:
- Performing data entry and order-level updates accurately and within expected handle times.
- Working assigned task queues to completion, meeting daily throughput expectations set by the Channels Performance Team.
- Supporting basic customer experience tasks such as responding to order inquiries, processing return requests, and flagging escalations.
- Utilizing basic Microsoft tools (Excel, Forms, Word) to complete and document task work as directed.
- Assisting with nonconforming operational tasks as assigned – e.g., resolving inventory feed errors, managing carrier claims, resolving order level pricing discrepancies.
What experiences will help you in this role:
- Basic navigation of Microsoft Suite applications, including Excel (data entry, simple filters, basic functions) and Word (document review and editing).
- Minimal ecommerce background or familiarity with how online orders, marketplaces, or channel platforms generally function.
- Accurate and efficient data entry skills with attention to detail.
- Minor customer experience background or comfort interacting with customer-facing order information, inquiries, or basic resolution tasks.
- Ability to follow documented processes and standard operating procedures with consistency and a willingness to learn
Skills Required
- Comfortable using Microsoft Office tools (Excel, Forms, Word)
- Accurate and efficient data entry and order-level updates
- Ability to follow documented processes and standard operating procedures
- Work-from-home setup meeting listed hardware and connectivity requirements
- Desktop/laptop: 4th gen+ Intel i3 or equivalent, 4GB+ RAM, Windows 10+ or Mac OS X
- Provide dual monitors
- Stable wired internet connection (DSL/cable/fiber) with 10 Mbps or higher
- PC headset and HD webcam (720p or higher)
- Basic ecommerce familiarity (how online orders, marketplaces, or channel platforms function)
- Comfort interacting with customer-facing order information and handling basic inquiries
What We Do
Spreetail is an ecommerce growth partner focused on accelerating brands and channels to compete for tomorrow’s ecommerce customer. Our ecommerce experts purchase products from world-class vendors, list these top brands on marketplace giants such as Amazon, Walmart, Target, and eBay, and fulfill orders with next-day speed. Our completely home-grown software helps us provide unmatched value to our vendor partners, channel partners, and the millions of customers we delight nationwide. Joining our team is a once-in-a-lifetime opportunity to build one of the fastest-growing ecommerce companies in history, while working in a culture that promotes intense results and meaningful relationships.
Why Work With Us
Spreetail offers the opportunity to stretch your skills, supporting you as you grow both personally & professionally, all while prioritizing our commitment to building lasting relationships. We’re always on the lookout for talented new team members to help us add new brands & channels. We’re building something big. The best news? You can join us.
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