Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
A Day in the LifeThe Technical Service Channel Specialist will support service channel operations across SEA/APAC by coordinating with service providers and channel partners, managing installation base data, supporting process training, and ensuring accurate documentation and reporting. The role requires strong commercial awareness, data analysis skills, and proficiency in Microsoft Excel and PowerPoint to enable effective execution, compliance, and cross-functional coordination.Position Summary
The Technical Service Channel Specialist supports service channel operations across SEA/APAC, with a focus on partner coordination, process compliance, installation base management, and operational execution. The role acts as a key liaison between Medtronic, service providers, and channel partners to ensure consistent service delivery and strong governance.
This position requires commercial awareness, strong documentation discipline, data analysis capability, and proficiency in Microsoft Excel and PowerPoint. The Specialist will also support process training, reporting, and cross-functional issue resolution to enable efficient and compliant service operations.
Key Responsibilities
- Coordinate with service providers, channel partners, and internal stakeholders to support service channel operations across SEA/APAC.
- Manage backend documentation, trackers, reports, and process records with accuracy and timeliness.
- Support onboarding, renewals, and operational alignment with service providers and channel partners.
- Assist with Analyzing calls data, including data accuracy, updates, and reporting.
- Conduct and support process training for internal teams, service providers, and channel partners.
- Analyze operational data to identify trends, gaps, and improvement opportunities.
- Prepare reports and presentations using Microsoft Excel and PowerPoint for reviews and leadership discussions.
- Apply commercial understanding to support service channel planning and partner coordination.
- Support governance, compliance, and process adherence across service channel activities.
- Work closely with cross-functional teams to resolve operational issues and improve service effectiveness.
- Bachelor's degree in Business, Engineering, Operations, or related fields.
- 3+ years of experience in Channel Operations, Service Operations, Commercial Operations, Vendor Management, or related functions.
- Experience working with service providers, vendors, distributors, or channel partners.
- Strong stakeholder management and communication skills.
- Advanced Excel and PowerPoint skills.
- Strong analytical, problem-solving, and organizational skills.
- Ability to work independently in a regional and cross-functional environment.
Preferred Qualification
- Experience supporting regional operations.
- Experience with contract or vendor management.
- Knowledge of Power BI or SAP.
- Experience in healthcare, medical devices, or other regulated industries.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Recruitment Fraud Alert
We are aware of phishing scams targeting job seekers. Please keep the following in mind:
Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.
Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.
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Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).Skills Required
- Bachelor’s degree in Business, Engineering, Operations, or a related field
- 3+ years of experience in Channel Operations, Service Operations, Commercial Operations, Vendor Management, or related functions
- Experience working with service providers, vendors, distributors, or channel partners
- Strong stakeholder management and communication skills
- Advanced Microsoft Excel and PowerPoint skills
- Strong analytical, problem-solving, and organizational skills
- Ability to work independently in a regional and cross-functional environment
- Experience supporting regional operations
- Experience with contract or vendor management
- Knowledge of Power BI or SAP
- Experience in healthcare, medical devices, or other regulated industries
Medtronic Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Medtronic and has not been reviewed or approved by Medtronic.
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Healthcare Strength — Health coverage is considered comprehensive, with high-quality medical, dental, and vision options through major providers and added mental-health resources. These programs are frequently highlighted as a core strength of the package.
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Parental & Family Support — Parental and family benefits stand out, including up to 24 weeks paid leave for U.S. birthing parents, 12 weeks for other parents, and a global Family Care Leave at 100% pay. Family-building support (fertility, adoption/surrogacy reimbursements) and backup care further reinforce this strength.
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Retirement Support — A 401(k) with company match is described as competitive and reliable for long-term savings. Additional financial programs, such as tuition assistance and charitable-gift matching, complement retirement planning.
Medtronic Insights
What We Do
Medtronic is a global healthcare solutions company operating in approximately 160 countries. We are committed to improving lives through our medical technologies, services, and solutions. Since our beginning, 60 years ago, our Mission has remained the same: to alleviate pain, restore health, and extend life for people around the world. The Mission is our ethical framework and inspirational goal guiding our day-to-day work. It reminds us that our efforts are transforming millions of lives each year. To meet the needs of patients and healthcare professionals around the globe, we operate from more than 370 locations in approximately 160 countries.
