Channel Operations Manager
Location: Delhi
Experience: 2-5 Years
Employment Type: [Full-time - add this]
About the Role
We're seeking a detail-oriented Channel Operations Manager to drive excellence across our partner ecosystem. You'll be the operational backbone of our channel strategy, ensuring seamless execution from partner onboarding through revenue realisation. This role is ideal for someone who thrives at the intersection of operations, sales enablement, and partner success.
Key Responsibilities
Channel Management & Governance
• Manage end-to-end operations across partner, reseller, and ISV channels
• Own partner onboarding workflows including documentation, KYC compliance, and contract lifecycle management
• Oversee partner contracting and agreement processes ensuring legal and commercial alignment
• Coordinate financial reconciliation, payout processing, and commission tracking
• Schedule and facilitate quarterly business reviews (QBRs) with strategic partners
Sales & Performance Operations
• Track and report on monthly/quarterly channel pipeline, bookings, and revenue metrics
• Monitor partner activity including deal submissions, deal registrations, and opportunity progression
• Drive channel forecast accuracy through regular pipeline reviews and funnel discipline
• Build and maintain dashboards for channel performance visibility
• Identify trends and provide actionable insights to channel leadership
Enablement & Partner Support
• Coordinate partner training programs, certification schedules, and GTM readiness initiatives
• Maintain and optimize the partner portal, content repository, and sales enablement materials
• Serve as first-line support for partner operational queries and escalations
• Create and document standard operating procedures (SOPs) for channel processes
• Facilitate communication between partners and internal teams (sales, finance, product)
Requirements
Qualifications
Required:
• 2-5 years of experience in channel operations, sales operations, revenue operations, or partnership operations
• Hands-on expertise with CRM platforms (Salesforce, Zoho, or HubSpot)
• Advanced proficiency in Excel/Google Sheets including pivot tables, VLOOKUP, and data analysis
• Strong understanding of channel sales models, partner economics, and commission structures
• Excellent stakeholder management and cross-functional collaboration skills
• Exceptional attention to detail with a process-driven mindset
• Strong written and verbal communication skills
Preferred:
• Experience in SaaS, cloud, or technology partner ecosystems
• Familiarity with partner relationship management (PRM) tools
• Knowledge of contract management and procurement processs
• Understanding of channel incentive programs and SPIFFs
Skills Required
- 2-5 years of experience in channel operations, sales operations, revenue operations, or partnership operations
- Hands-on expertise with CRM platforms (Salesforce, Zoho, or HubSpot)
- Advanced proficiency in Excel/Google Sheets including pivot tables, VLOOKUP, and data analysis
- Strong understanding of channel sales models, partner economics, and commission structures
- Excellent stakeholder management and cross-functional collaboration skills
- Exceptional attention to detail with a process-driven mindset
- Strong written and verbal communication skills
- Experience in SaaS, cloud, or technology partner ecosystems
- Familiarity with partner relationship management (PRM) tools
- Knowledge of contract management and procurement processes
- Understanding of channel incentive programs and SPIFFs
What We Do
Posist (rebranded as Restroworks) is a leading cloud-based enterprise restaurant technology platform that powers thousands of restaurants globally. It provides a comprehensive management platform designed to automate restaurant operations and improve the customer experience. Its suite of tools includes point-of-sale (POS) software, table management, billing, inventory management, and analytics, all aimed at helping restaurants of all sizes increase operational efficiency and grow their revenue.
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