Channel Marketing Senior Associate-Customer First XLOB Marketing Team (CFx)

Job Description
The Customer First XLOB Marketing team is committed to driving growth and increasing digital engagement through centralized communication strategies that target multi-product customers across Chase's six business lines. We focus on driving growth, reinforcing value, and leveraging data to influence our strategies.
As a Channel Marketing Senior Associate on the Customer First Marketing team, you'll spend your days collaborating with strategy leads and partners to create and optimize digital marketing campaigns that reach customers across Chase's six business lines. Your work will directly impact how customers engage with our digital products, helping to simplify their experience and drive growth. By managing and improving digital content, you'll play a key role in shaping communication strategies that reinforce Chase's value and support our mission to put customers first. This is a chance to make a meaningful difference in how millions of customers interact with Chase every day.
Job responsibilities:

• Assist in the recertification, development, and optimization of digital content. This includes coordinating with relevant teams to ensure all necessary updates and checks are completed.
• Work closely with strategy leads, key stakeholders, and execution partners to manage and assist in marketing content recertification and development. Facilitate communication and collaboration across different teams to ensure alignment and successful execution of initiatives.
• Assist in managing project timelines and deliverables to ensure initiatives are on-strategy, on time, and within budget. Provide support in tracking progress and addressing any issues that may arise during the project lifecycle.
• Contribute to the creative development process by assisting in the creation and optimization of digital content. Support the team in brainstorming and developing innovative ideas to enhance digital engagement.
• Collaborate with marketing leads to identify opportunities and strategies based on data-driven insights. Assist in the framework for measurement and reporting to evaluate the effectiveness of digital content and campaigns.
• Support the coordination of multi-channel execution, working across LOBs and functional teams, such as Brand marketing, audience targeting, analytics, digital asset build, Legal and Regulatory Review, and others, to ensure cohesive and effective communication strategies.
• Follow a structured marketing execution process to deliver each phase of the program effectively, from creative agency kick-off to launch.
• Utilize business-approved tools (such as Adtrax and Workflow) to ensure content and execution for tactics are properly documented, approved, on time, within budget, and comply with all Audit and Controls requirements.
• Provide recommendations based on results and contribute innovative and creative ideas to improve client experience and project performance.

Required qualifications, capabilities and skills:

• Undergraduate degree in Marketing/Communications or related field
• Digital consumer marketing experience in owned, earned and paid channels
• 5+ years of professional experience that demonstrates an ability to manage projects/marketing campaigns
• Ability to thrive in a fast-paced environment with a focus on teamwork and attention to detail; work well under pressure and tight deadlines; and manage multiple programs, each in a different state of completion
• Willingness to \"roll up your sleeves\" and manage the details of marketing project execution
• Strong relationship development and negotiating skills; able to earn respect and trust among internal and external business partners and team members
• A demonstrated ability to work confidently with people in various departments and all-levels of the organization, including senior leadership
• Show creativity and innovation while working within a structured marketing process; focus on continual process improvement to deliver efficiencies
• Excellent written and oral communication skills
• Strong computer skills, especially Adobe Acrobat, PowerPoint, Excel

Preferred qualifications, capabilities, and skills

• 5+ years of experience managing digital marketing projects and campaigns
• Strong background in consumer marketing across owned, earned, and paid channels
• Creative, proactive and innovative approach to marketing, with a focus on process improvement

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.