Join the Company Changing How the World Navigates Loss
Empathy is redefining how families are supported during the most difficult days of their lives. We deliver technology enabled care after loss, helping families manage the emotional, logistical, financial, and legal challenges that follow the death of a loved one.
We are not just building software. We are creating a new standard of care in the employee benefits and life insurance ecosystem. Our award winning platform is trusted by leading life insurance carriers, national brokerage houses, benefit consultants, and Fortune 500 employers.
With over 5 million lives covered and fresh momentum from our recent Series C funding round, we are scaling fast. Backed by top-tier investors and led by an experienced leadership team, Empathy is building something that matters, and growing a team that wants to do the same.
In this role you will
About the Role
We are hiring a Channel Manager to drive growth through strategic relationships with consultants, brokers, and carrier field teams. This role is for a high-impact relationship builder who understands the power of influence in the employee benefits market. You will be responsible for identifying, developing, and nurturing partner relationships that lead to qualified sales opportunities. You will operate as a connector between Empathy and the market, helping to expand our presence through direct engagement, enablement, and territory-level execution. You will collaborate across Sales, Marketing, and Product to ensure our channel strategy drives sustained partner influence, consistent pipeline contribution, and measurable impact.
What You Will Do
- Build and maintain relationships with consultants, brokers and carrier distribution representatives on a local, regional and national level in your designated territory.
- A subject matter expert, you provide channel education, enablement and field support, surfacing insights to improve product positioning and partner relevance.
- Establish and maintain structured engagement cadence with top priority partners and firms
- Drive sales growth by making trusted partner introductions that lead to qualified pipeline
- Activate consultants and carrier teams to help Empathy earn finalist positioning and sales influence
- Exercise your expertise to support sales team with partner warm-ups, joint calls, and proposal strategy
- Build and manage territory-level account mapping across partner ecosystems
- Ensure all partner interactions and opportunity influence are tracked in Salesforce within the SLA
- Monitor and report on partner health, referral activity, and growth trends
- Nurture and progress deals by working with Sales Executives and Marketing on activations and campaign strategies
Requirements
What You Bring
- 5+ years experience in a Brokerage Firm or Consulting house working with Employee Benefits in an account management capacity or producing capacity. Experience in Health Tech is a plus.
- Experience working with brokers, consultants, and life insurance carrier reps
- Strong understanding of channel influence, referral models, and the indirect sales cycle
- Proven track record of building relationships that convert to real opportunity
- Proficiency with Salesforce and benefit enrollment platforms like BenefitFlow
- Holds an active Life and Health license in at least one state
- Strong communicator, operator, and executor with a bias for action
- ·Deep belief in Empathy’s mission and care-driven model
- Account management, producing experience
Top Skills
What We Do
Empathy is a leading technology company transforming the way people plan for and navigate life’s toughest moments. By combining cutting-edge innovation with compassion, Empathy provides unparalleled support for bereavement, estate management, legacy planning, and more.
Trusted by Fortune 500 companies and leading life insurers, Empathy serves over 40 million individuals across North America, setting a new standard for modern family care and workplace benefits.
Empathy’s mission is to make care as practical as it is compassionate—partnering with employers, insurers, and financial institutions to deliver scalable support that eases emotional burdens, simplifies complex logistics, and empowers families to move forward with clarity and resilience.
