Channel Manager Latin America

Articulate’s international sales strategy centers around a network of reseller partners that represent the company as sales and support agents to local customers. The Channel Manager is responsible for the overall relationship with our Latin American (LATAM) international partners and their sales, support, and renewal operations.

What You'll Do:

• Manage the overall relationship with partners with a focus on growing revenue, helping them identify opportunities with new and existing accounts, and facilitate interactions with Articulate’s other functional areas.
• Monitor partner deal pipelines for new and renewal business and provide regular forecasts on target attainment to management.
• Support partners’ sales and customer success efforts with product knowledge, training, messaging, demonstrations, customer data, and general guidance.
• Attend trade shows and sales meetings with partners, including webinars and, when needed, travel to onsite meetings.
• Liaise with our Marketing team on campaigns and events to ensure good two-way communication as well as adherence to branding and marketing guidelines.
• Coordinate with the Compliance team to assist partners’ clients & prospects that require security questions and questionnaires along with risk assessments.
• Work with the Legal Department to respond to partners’ clients & prospects that require TOS, OSA and other agreements changes.
• Assist the VP with changes to distribution agreements and generate and manage the signature process when updates and new agreements are required.
• Work with our Enablement team to create and distribute resources to assist with new products, upgrades, changes to TOS or policies, and operational systems. 
• Work closely with the Order Management team offering direction and guidance on inquiries, requests, ordering clarity and other day to day duties.
• Monitor partner receivables and assist in collections when necessary.
• Ability to attend a weekly team meeting one day per week at 6:30 AM Eastern.

What You Should Have:

• Minimum 5+ years experience in channel sales, at least 2 of which in SaaS.
• Strong experience in LATAM business with knowledge of cultural differences.
• Proficiency in both Spanish and Portuguese
• Working knowledge of Salesforce.com
• Proficiency in G-suite and Microsoft Office applications. 
• Experience with sales data analysis, including pipeline management.
• Excellent communication skills with the ability to handle difficult/uncomfortable conversations, usually at the partner C-level.

Nice to Have:

• Bachelor’s degree or equivalent relevant business experience.

About us

Articulate Global, LLC, is the leading SaaS provider of creator platforms for online workplace training. Founded by Adam Schwartz in 2002, Articulate provides creator tools and services that make it simple for enterprises and SMBs to develop, deliver, and analyze online workplace training that’s engaging and effective. Increasingly, organizations must reskill employees for ever-changing remote and hybrid work environments, create learning cultures that attract and retain employees in a tight labor market, and use training to build more equitable, empowering, and engaging workplaces. Articulate helps organizations address these critical business needs with its creator platform for workplace training. Articulate 360—a suite of creator tools for online courses—was named the 7th most-loved product in the world by TrustRadius in 2021. And Rise—an all-in-one online training system that makes online training easy to create, enjoyable to take, and simple to manage—is the first creator platform for SMBs and departments within the enterprise. Articulate has more than 118,000 customers in 170 countries and counts all 100 of the Fortune 100 companies as customers.

Named one of Inc. Magazine’s Best Workplaces 2022 and a leader in building a human-centered organization, Articulate is guided by a commitment to provide the best value to customers, do right by employees, and create an equitable, empowering workplace for all. As a human-centered organization, we honor people’s humanity knowing that each person’s unique history, vulnerabilities, and social location inform how we show up with one another. We embrace our connectedness, aware that what we do and say impacts others. We give each other grace because we are all works in progress, learning and evolving every day. And we take responsibility for ourselves and are serious about our accountability to each other. In all we do, we strive to create an equitable, sustainable, and empowering workplace while we drive results for the business and make a positive impact in the world. Read more about our values here. 

Articulate Global, LLC is an Equal Employment Opportunity and Affirmative Action employer and complies with all applicable federal, state, and local fair employment practices laws. All employment decisions at Articulate are based on business needs, job requirements, and individual qualifications directly related to the job, without regard to any protected characteristic or class, including, but not limited to, race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. Qualified candidates with criminal histories will be considered for this role in a manner consistent with applicable law. Articulate is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation related to the application process due to a disability, you may contact us at [email protected]. 

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