Channel Development Manager

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

• Global, ASX-listed market leader in Supply Chain Solutions | One of the World’s most sustainable companies
• Supportive, diverse & collaborative team that wins together
• Shape a new growth channel at the intersection of e commerce, parcels and digital enablement
CHEP is launching a new solution for the growing e-commerce channel and this role sits at the centre of bringing it to life!
As part of our values driven Sales & Customer Solutions team, you’ll guide our first customers through adoption, stabilise the model during its early phase, and build the commercial foundations that allow the solution to scale. Here, your work won’t be confined to one function - you’ll influence how the solution operates, evolves, and grows in market.
Reporting to the Director, Sales Strategy, you’ll work across product, digital, operations, asset management and customer teams to ensure every element of the solution performs as intended. This role can be based in Sydney or Melbourne (flexible, hybrid arrangements apply). What matters most is your ability to move confidently across functions, influence outcomes, and work hands on with customers as we establish this solution in market.
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The key responsibilities of this role include:

• Lead the launch of CHEP’s new parcels distribution solution, supporting early customers through onboarding and stabilisation.   
• Act as the coordination point across Digital, Operations, Asset Management, Planning and Commercial teams during the early phase.   
• Build trusted relationships with parcel distribution and e-commerce customers, ensuring their needs shape how the solution performs.   
• Surface risks, resolve issues and improve processes to strengthen delivery, recovery and operational performance.   
• Bring customer insights back into the business to influence product and solution evolution and internal readiness.   
• As the solution matures, identify opportunities and engage new targeted customers to grow adoption within the channel. 

What will ensure your success in the Role:
 

• A completed Tertiary Qualification in Business, Logistics, Supply Chain, Commerce or a related field is advantageous.
• Proven experience in e‑commerce, parcels logistics or supply chain innovation, with the confidence to operate in an early‑stage, evolving environment.
• Strong commercial acumen and the ability to interpret numbers, customer behaviour and operational signals to guide decisions.
• Well‑developed stakeholder engagement and communication skills, enabling you to work across Digital, Operations, Planning, Asset Management and Customer teams with ease.
• Demonstrated customer savviness – you listen, understand operational realities, and translate insights into practical improvements.
• Solid project or program management capability, with the ability to manage multiple workstreams and maintain momentum.
• A balanced mindset of business management + business development, with the aptitude to shift focus as the channel matures.
• A self‑starter who is comfortable shaping a model that isn’t fully formed, and who brings creativity, problem‑solving and sound judgement to daily decisions.

About CHEP, a Brambles company

As a market leader in supply chain equipment pooling, you’ll be working with a company that is changing the way goods get to market. CHEP continuously sets the industry standard and provides the latest innovations in reusable supply chain packaging and solutions. CHEP is an inherently sustainable business and helps our customers to achieve leaner, greener and safer supply chain logistics processes, to ensure that you’ll be working for the good of business and humanity every day.

CHEP Australia offers a range of employee benefits including a competitive salary, bonus opportunities, flexible work arrangements, a supportive learning and development culture and a wide range of opportunities to assist you in achieving your career aspirations. CHEP Australia, as part of Brambles, is large enough to take you anywhere and small enough to make sure you get there.

Benefits:

• Work for an accredited Top Employer in Australia
• Flexible working environment
• Paid volunteer leave for those who wish to volunteer their services to a community organisation
• Reward and Recognition Program to celebrate outstanding achievements of our people through a number of different delivery methods
• Employee discounts with a range of partners
• Up to 14 weeks of paid parental leave for primary care givers and 2 weeks of paid parental leave for secondary care givers
• Unparalleled opportunities to advance and accelerate your career
• Attractive options to purchase Brambles shares

Our team boasts a friendly and fun culture that celebrates successes, with award-winning engagement and enablement, and results achieved through collective intelligence, collaboration and teamwork.
With a highly inclusive workplace rich in diversity, CHEP Australia celebrates the diversity of thought, backgrounds, style and working arrangements of our people to ensure that we reflect the communities and customers that we serve.

Join our team to be part of an international growth company with an advanced business model, solving complex supply chain problems for more than 300,000 companies around the world.

Interested? To apply please click the ‘Apply’ button now.

In order for your application to be considered, you will require full working rights in Australia. We are unable to offer sponsorship at this time.

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Remote Type

Hybrid Remote

Skills to succeed in the role

Account Management, Adaptability, Building Rapport, Commercial Sustainability, Customer Experience (CX), Customer Partnerships, Data Storytelling, Digital Customer Solutions (Dcs), Empathy, Experimenting, Negotiation, Our Business, Relationship Management, Sales Communications, Taking Ownership, Teamwork, Understand Customers, Value Propositions

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].