Channel Account Manager USA/CANADA Market (on-site, Athens-based)

PeopleCert is seeking a dynamic and results-driven Channel Account Manager to join our growing team. The ideal candidate will be responsible for managing and nurturing client relationships, driving sales growth, and contributing to the overall success of our organization. If you are a motivated individual with a proven track record in sales and client management, we invite you to apply and be a key player in our success story.

Responsibilities:

Client Relationship Management:

• Build and maintain strong relationships with existing clients.
• Act as the main point of contact for client inquiries, concerns, and requests.
• Understand client needs and objectives to provide tailored solutions.

Sales and Revenue Generation:

• Identify and pursue new business opportunities within existing accounts.
• Achieve and exceed sales targets through proactive selling and upselling.
• Develop and implement effective sales strategies to drive revenue growth.

Account Planning and Strategy:

• Develop account plans outlining the client's goals, challenges, and potential opportunities.
• Collaborate with cross-functional teams to ensure successful execution of account strategies.
• Regularly review and analyze account performance to identify areas for improvement.

Communication and Collaboration:

• Work closely with the sales team, marketing, and other departments to ensure a cohesive approach to client management.
• Communicate effectively with clients to provide updates, gather feedback, and address concerns.

Reporting and Analysis:

• Prepare regular reports on account performance, sales activities, and pipeline status.
• Conduct market research to stay informed about industry trends and competitor activities.

Customer Satisfaction:

• Ensure a high level of customer satisfaction by delivering exceptional service and addressing client needs promptly.
• Gather feedback from clients and use it to make continuous improvements to our products and services.

Qualifications:

• Fluent in English
• At least 2-3 years of proven experience as an Account Manager or in a similar sales role.
• Strong understanding of the education management industry and the ability to articulate our value proposition to clients.
• Excellent communication and interpersonal skills.
• Demonstrated ability to meet and exceed sales targets.
• Proactive and self-motivated with a strong sense of ownership and accountability.
• Bachelor's degree in Business, Marketing, or a related field is preferred.

What we offer:

• Competitive remuneration package

• Work in an international, dynamic and fun atmosphere
• Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees
• Huge learning experience in using best practices and global environment
• Constant personal and professional development
• 100% Virtual Hiring Process

If you want to become a member of our international, dynamic and agile team that creates world leading software products, then we should certainly like to hear from you!

About PeopleCert

PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions.

Quality, Innovation, Passion, Integrity are the core values which guide everything we do.

Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.

Working on Home Office (HO) Secure English Language Tests (SELTs)

Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check (the results of which must be acceptable to PeopleCert and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.

If working on the SELT service in the UK, background checks will include:

• A basic or enhanced Disclosure Barring Service (DBS) check
• Right to Work in the UK check (including nationality, identity and place of residence)
• HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)
• Financial background check
• Employment reference check.

If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK.

In addition, if personnel are required to speak to SELT candidates they must be appropriately skilled in English language and, where SELT services are provided anywhere in the world (outside of the UK), the official language of the relevant country.

All applications will be treated with strict confidentiality.