Summary
The Channel Account Manager manages ESET MSP/MSSP Partner relationships and is responsible for accelerating partner business while driving incremental revenue to ESET business.Job description
FUNCTIONAL RESPONSIBILITIES AND DUTIES
Responsible for understanding, managing, and developing complex partners and difficult-to close sales, building trusted relationships with partner reps, owners, and stakeholders; includes creative problem-solving and conflict resolution.
Ensure partners are aware of ESET’s latest portfolio with consistent check-ins and partner feedback including training and manage MSPs/MSSPs to sell ESET’s product portfolio within the assigned territory; facilitate access to applicable resources and tools.
Achieve monthly and annual revenue and KPIs targets.
Creating and executing Business Plans with strategic Partners including metrics and goals, marketing plans collaborating with partner marketing and product roadmaps with sales engineers.
Update and track pipeline activities for partners in ESET CRM.
Serves as a liaison to partners with regards to any sales-related issues; spearheads, coordinates, and facilitates appropriate resources for best solutions.
Conduct joint onsite end-user sales calls with partner to ensure timely closure of business.
Attend MSP/MSSP Industry, lead-generating partner-driven or ESET Corporate marketing events as needed/requested.
Other duties as assigned by management.
**This is a remote position open to candidates located in CA, NV, UT, CO, NM,TX or AZ**
REQUIREMENTS
Education:
• Degree or equivalent is desirable, preferably in IT or cyber related subject
• Be available for 20-30% travel
• Proficient in Salesforce CRM
Experience:
• 5+ years B2B Sales
• 5-7 years of MSP and/or MSP channel management experience.
Knowledge:
Must have experience in SaaS: Cybersecurity background preferred.
Must have intermediate technical knowledge in Cybersecurity and be technically savvy
Advanced understanding business development, with the ability to implement go-to-market strategies with third parties.
Ability to proactively generate leads, nurture and develop opportunities and deals, work under a quota, and effectively maintain/expand business relationships through email, phone, and face-to-face contact.
Advanced indirect revenue and lead generation knowledge, including knowledge of all facets of the sales process and experience forming successful relationships.
Ability to make appropriate decisions balancing and weighing the relative costs and benefits of potential actions to the company, the partner, and the customer.
Extensive Channel Management, Training, and Channel Development Experience.
Proficiency in Microsoft Office products (Word, Excel, PowerPoint)
Salary Range: $80,000-$90,000 plus variable compensation
Language:
• English – B2
Communication:
• N/A
Managerial skills:
• N/A
Personal characteristics:
- • Good self-management, time management and organizational skills
- Must have a deep sense of urgency
- Can approach all situations with polite candor
- Can do attitude with ability to think creatively
Benefits
Health & well-being- Cigna Medical Plan
- Cigna Dental Plan
- EyeMed Vision Plan
- Reliance Standard Life Insurance
- Reliance Standard Long Term Disability Plan
- HealthJoy Employee Assistance Program
- Cigna Supplemental Insurance
- Lifestyle Spending Account
- Bi-Weekly Mediation Series
- On-site Gym and shower facilities
- Volunteer Day off
- Paid Time off
- Tuition Reimbursement
- Birthing Parent Match
- Pet Insurance
- Recreational Zone
- Coffee & Snacks
- Parking Benefit
- Benefit Hub - Discounts on travel, cars, electronics, etc…
- 401(k) retirement savings
- ESET's Charitable Contributions Program
- Referral Program
Primary location
San DiegoAdditional locations
Time type
Full timeSkills Required
- 5+ years B2B Sales experience
- 5-7 years of channel management experience
- Degree or equivalent in IT or cyber related subject
- Proficient in Salesforce CRM
- Ability to travel 20-30%
ESET Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ESET and has not been reviewed or approved by ESET.
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Leave & Time Off Breadth — Time off is viewed as strong, with added days off and vacation/PTO described positively. Policies around PTO appear to contribute meaningfully to overall value.
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Parental & Family Support — Parental benefits are highlighted as supportive, with enhanced parental leave referenced in multiple regions. This area is frequently cited as a standout element of the package.
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Flexible Benefits — Flexible work options such as hybrid schedules and flexible hours are emphasized and appear to be widely appreciated. Work-from-home flexibility is repeatedly highlighted as a strength.
ESET Insights
What We Do
For more than 30 years we have been here helping to watch over and protect progress. Over a billion users worldwide rely upon ESET’s solutions to stay secure from increasingly sophisticated digital threats. ESET´s award-winning IT security software and services provide protection in over 200 countries and territories worldwide, with its software localized into more than 30 languages. Meanwhile, the world continues to move forward at pace. When ESET was founded, the Internet was in its infancy. Now technology is part of everything we do and is central to the continued advancements in our society. Most of the time technology does just what it is supposed to, but in order to ensure continued progress in the digital age we need someone to question what’s going on in the background. And that’s why we are here – to continue protecting technology from threats, enabling everyone to fully embrace it’s potential and rely on it. Put simply - when technology enables progress, ESET is here to protect it. ESET - Progress. Protected. Visit www.eset.com to learn more
