The Change Success Manager (CPQ – Configure, Price, Qoute) is responsible for leading and coordinating the activation and adoption of the CPQ platform across the Ecolab organization. This role partners closely with the CPQ project managers, key business stakeholders (sales, sales ops, commercial admins, commercial finance), training, and communications to ensure the CPQ solution is activated and adopted successfully within each business, delivered on time, within scope and budget, and aligned to enterprise priorities.
The Change Success Manager provides execution leadership across complex, cross‑functional programs, leading and coordinating training within the businesses, gathering ongoing feedback and identifying continuous improvement opportunities, tracking and reporting out of adoption metrics to gauge success, and reinforcing the value of the CPQ program across the enterprise.
What you will do
- Lead the change management process for CPQ as the solution is activated by each Ecolab business and division
- Lead training and activation initiatives, work with training and comms to adjust as needed based on critical perspective gain from activations
- Help drive the adoption and success of CPQ with each SBU by:
- Keeping a pulse on adoption and collecting feedback post launch
- Organizing feedback and working with each business to drive action & provide clarity
- Continuous reinforcement of the value of the solution with users
- Capture success stories and work with training and communications to turn into value stories that can be shared across the organization
- Partner with the training and technical teams to drive action on feedback limiting adoption and communicate plans back to SBUs
- Help support the launch of new functionality and the training and ongoing change management processes
- Renewals and Amendments
- Digital Subscriptions
- Other Future State Functionality
- Own creating, tracking, communicating to Growth Ops leadership key success metrics related to CPQ including:
- Average Quote Time
- Positive Sales Feedback
- Total Quote Value / Quantity
- Quotes approved, implemented, etc…
- Ensure alignment across multiple teams, vendors, and stakeholders to drive predictable outcomes through influence and collaboration
- Facilitate alignment across global teams to support enterprise-scale delivery through cross‑team communication, executive updates, and decision-making forums
Minimum Qualifications
- Bachelor’s degree or equivalent professional experience
- 6 years of change management experience with a history of success driving change around highly complex initiatives across a matrixed organization
- Program or project management experience leading cross-functional initiatives
- Experience working sales / service teams to drive complex change initiatives moving from unstandardized (custom) processes to a standard organizational process across an organization (CPQ preferred)
- Excellent communication and stakeholder management skills including experience with internal selling and influencing
- Proven ability to communicate effectively and coordinate complex initiatives across groups of cross-functional stakeholders
- Strong organizational skills in delivery planning and stakeholder management
- Proven ability to operate in complex, matrixed enterprise environments
- Strong organizational, analytical, and problem-solving skills
- No immigration sponsorship available for this position
Preferred Qualifications
- Background in change management with professional certifications (i.e. change practitioner training or similar)
- Experience with operating in a large, global enterprise environment
- Familiarity with technical backend platforms and AI-enabled solutions
Annual or Hourly Compensation Range
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.
Potential Customer Requirements Notice
To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:
- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
- Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.
Skills Required
- Bachelor's degree or equivalent professional experience
- 6 years of change management experience
- Program or project management experience
- Experience working with sales/service teams
- Excellent communication and stakeholder management skills
- Strong organizational skills in delivery planning
- Proven ability to operate in complex environments
Ecolab Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ecolab and has not been reviewed or approved by Ecolab.
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Retirement Support — Feedback suggests the company provides strong retirement programs, including a 401(k) with employer matching and a pension, alongside options like an employee stock purchase plan. Offerings such as retiree healthcare benefits and diverse investment choices reinforce long-term financial support.
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Healthcare Strength — Feedback suggests medical coverage is broad, with HSA plan options and company contributions, prescription benefits, dental and vision, and virtual care and mental health support. Company-paid wellness programs and income protection (short- and long-term disability, life and accident) further strengthen core coverage.
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Parental & Family Support — Family-focused programs include fertility support, adoption assistance, and paid parental leave, complemented by counseling and resource services. These offerings are positioned as supportive of employee well-being across different life stages.
Ecolab Insights
What We Do
A trusted partner at nearly three million customer locations, Ecolab (ECL) is the global leader in water, hygiene and infection prevention solutions and services. With annual sales of $12 billion and more than 44,000 associates, Ecolab delivers comprehensive solutions, data-driven insights and personalized service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality and industrial markets in more than 170 countries around the world. For more Ecolab news and information, visit www.ecolab.com, or follow us on twitter.com/ecolab, facebook.com/ecolab or instagram.com/ecolab_inc.
