Join us as a Change Planning Analyst
- Take on a role with great career development potential and harness your analytical talents
- We’ll look to you to utilise your specialist knowledge and provide insightful analysis and understand the impact to the business
- You'll be providing analysis and recommendations for leadership teams, which will inform business decision-making and support our long term goals
- You’ll work from home some of the time, but you’ll also spend two days every month working from our Manchester, Liverpool or St Helens office
In this role, you’ll be using multiple sources of information, such as customer insights, colleague feedback, markets insights and relevant business operational data to provide analysis.
Your responsibilities will include:
- Financial and headcount reporting including monthly cost report checking, monthly forecasting, budget setting, cost control initiatives, business cases, provision of local analysis intelligence and commentary
- People planning, including capability, engagement and communications
- Engaging and influencing stakeholders to make sure that the best outcomes are delivered for the business
- Delivering recommendations and decisions required to improve business performance
- Reviewing relevant MI and providing ad-hoc analysis of data
We're looking for someone with experience of working in a support role. You'll need excellent knowledge of the customer business, key services and how it interacts with the rest of our business. You'll also have experience working in a contact centre resource planning function, with the ability to accurately model future staffing requirements using supply vs demand planning to ensure optimal service levels and operational efficiency.
You’ll also need:
- A broad background of working effectively with a variety of stakeholders at different levels preferably in a resource planning environment
- The ability to support the change process by completing impact assessments to size the resource, cost and benefit requirements
- Proficiency in excel along with strong analytical and problem-solving skills as well as the ability to use information to develop creative value add solutions
- An inquisitive mind with a keen eye for detail
Hours
35Job Posting Closing Date:
Job Posting Closing Date is not yet published.Ways of Working:HybridTop Skills
What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence. One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025. We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
