Summary
The Change Manager supports the successful adoption of new technologies, business processes, and regulatory initiatives within by applying structured change management methodologies. This role helps stakeholders navigate change by developing communication, training, and engagement strategies that foster smooth transitions and measurable business outcomes. Responsibilities and Qualifications will vary based on the project.
Requirements
Key Responsibilities
- Develop and execute change management plans for major utility projects (e.g., SAP upgrades, infrastructure programs, customer engagement tools).
- Conduct stakeholder assessments and readiness analyses.
- Partner with project managers and BAs to integrate change management into project delivery.
- Create training programs, job aids, and user guides.
- Design and deliver targeted communications across business units.
- Measure adoption, track resistance, and report effectiveness to leadership.
Qualifications
- Bachelor’s degree in Business, Communications, HR, or related field.
- 5–10 years of change management or organizational development experience.
- Prosci or similar certification preferred.
- Experience in utilities, energy, or other regulated industries a strong plus.
- Excellent communication, facilitation, and stakeholder engagement skills.
- Experience with one or more: SAP, GIS, Enterprise Asset Management, Customer Lifecycle Management, Cybersecurity, Infrastructure & Network, OT & Gas Controls or utility operations systems a plus.
Skills Required
- Bachelor's degree in Business, Communications, HR, or related field
- 5-10 years of change management or organizational development experience
- Prosci or similar certification
- Experience in utilities, energy, or other regulated industries
- Excellent communication, facilitation, and stakeholder engagement skills
- Experience with SAP
- Experience with GIS
- Experience with Enterprise Asset Management
- Experience with Customer Lifecycle Management
- Experience with Cybersecurity
- Experience with Infrastructure & Network systems
- Experience with OT & Gas Controls or other utility operations systems
What We Do
Strategic Business Solutions (SBS) is a Pacific Northwest consulting firm that helps businesses and public organizations complete complex projects and improve operational efficiency. It provides project and program management, change management, talent and technology solutions, industrial control systems/SCADA support, and workforce training. SBS primarily serves utilities, energy companies, engineering firms, healthcare organizations, and public-sector clients, with particular expertise in infrastructure, cybersecurity, and transformation.
