The Role
The Change Manager drives organizational change initiatives, ensuring smooth transitions, stakeholder engagement, and adoption of new processes in alignment with business goals.
Summary Generated by Built In
USPack is a leading logistics provider custom built for the evolving needs of businesses in today’s same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That’s why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers’ businesses. That’s how we stay ahead. That’s how we help our customers win.
Find out more at: www.gouspack.com
At USPack, we know our people set us apart. And that’s why we do everything we can to invest in them and help them grow every day.We don’t put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! Get on the path to a successful career that delivers more!
USPack’s Benefits for Full Time positions include:
• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
USPack’s Benefits for Part Time positions include:
• 401(K)
• Paid Sick Time
The Change Manager supports Transformation Management as a dedicated resource focused on planning, executing, and sustaining organizational change initiatives. This role is primarily responsible for driving adoption, minimizing disruption, and aligning people, processes, and systems with strategic transformation efforts, while also providing general project management support as needed. The position plays a key role in ensuring successful transitions, stakeholder alignment, and long-term organizational resilience.
To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Individual tasks shall include but not be limited to the following:
Essential Duties and Responsibilities - Change Management & Adoption (Primary Focus):
- Design and execute change management strategies that support organizational initiatives, integrations, and operational transformations.
- Conduct impact assessments to evaluate how changes affect departments, roles, processes, and systems.
- Develop transition plans to phase out legacy processes while integrating new workflows with minimal disruption.
- Promote employee engagement and participation to increase ownership, adoption, and commitment to change initiatives.
- Identify sources of resistance through feedback, surveys, and stakeholder input, and develop targeted strategies to address concerns proactively.
- Partner with leaders and key influencers to champion change, model desired behaviors, and reinforce accountability.
- Foster a change-ready culture that views change as a necessary and ongoing part of business growth.
- Communication, Training & Stakeholder Engagement:
- Develop and execute communication plans that clearly outline what is changing, why, when, and how, tailored to different audiences.
- Facilitate two-way communication by creating feedback channels and ensuring employee concerns are heard and addressed.
- Coordinate with functional teams to support development and delivery of training materials, workshops, and learning resources tied to change initiatives
- Identify and engage key stakeholders across the organization to ensure alignment and collaboration throughout the change lifecycle.
- Measurement, Monitoring & Continuous Improvement:
- Establish KPIs and success metrics to measure adoption, effectiveness, and business impact of change initiatives.
- Monitor progress, gather feedback, and adjust change strategies based on data and outcomes.
- Conduct post-implementation reviews and capture lessons learned to continuously improve change management practices.
Essential Duties and Responsibilities - Project Management Support (Secondary Focus):
- Support project initiation and planning activities, including scope definition, requirements gathering, and timeline development.
- Assist with coordinating project activities, tracking progress, maintaining documentation, and communicating status updates.
- Support project closure activities, including documentation, handoff to operational teams, and post-go-live support.
- Perform all other duties as assigned.
Qualifications - Knowledge, Skills, and Abilities:
- Strong knowledge of change management frameworks and best practices (e.g., ADKAR, Prosci, Kotter).
- Experience driving change initiatives in complex, operational environments, preferably within logistics, supply chain, or similar industries.
- Solid project management skills, including planning, coordination, risk management, and reporting.
- Ability to assess organizational readiness, anticipate resistance, and design effective adoption strategies.
- Excellent communication, facilitation, and stakeholder management skills across all organizational levels.
- Analytical mindset with the ability to track metrics, interpret data, and make informed recommendations.
- Ability to manage multiple initiatives and priorities in a fast-paced corporate environment.
- Position requires up to 25% travel, with a flexible schedule as needed to meet business and project objectives.
- Ability to work additional hours as needed.
Qualifications - Education, Experience, Certifications, and Licenses:
- Bachelor’s degree in Business Administration, Organizational Development, Project Management, or a related field preferred, or equivalent professional experience in leading or supporting change initiatives.
- 2+ years of progressive experience in change management, organizational development, or project management, preferably within logistics, supply chain, or operations-focused organizations.
- Experience supporting enterprise or cross-functional transformation initiatives.
- Professional certifications such as Prosci Change Management, PMP, or equivalent preferred.
- Experience with Lean, Six Sigma, or continuous improvement methodologies is a plus.
Shift Days: Monday-Friday
Shift Hours: 8:00AM-5:00PM (Available to work extra hours, weekends, and holidays preferred.)
Pay Rate: $75,000
Travel Required: up to 25%
At USPack, our values are at the heart of everything we do, every day. They’re living breathing reminders of who we are, what we do and how we should treat those around us. They guide our actions, our interactions, and our decisions. They are what drive us.
We are:
Driven by integrity – We're driven by honesty, transparency, and trust. We know that actions speak louder than words. We hold ourselves to higher ethical standards that help build credibility and follow through on commitments. We believe that integrity isn't just a value, it's the compass that steers us toward success.
Driven by a passion for service – We’re driven by doing more, by empowering others to succeed. We’re proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us, service is more than a mindset, it’s a way of life. It’s our passion.
Driven by collaboration – We’re driven by common goals, common understanding and uncommon communication. We start on the same page and work side-by-side, building momentum and measurable progress at every step along a shared path to success.
Driven by accountability – We’re driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients, to our environment and to each other. We don’t just say it, we show it. We make it happen and we measure it.
Driven by innovation – We’re driven by what’s now and what’s next. For us it’s about never settling for the status quo. It’s about staying one step ahead and embracing change. It’s about pushing forward through shared ideas, new approaches, and new solutions to achieve things never thought possible.
If you'd like to join the USPack Services Team, fill out our online application, or reach out to our Recruiting Team for current job opportunities at: Recruiting(AT)gouspack.com
Top Skills
Adkar
Kotter
Lean
Prosci
Six Sigma
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The Company
What We Do
At USPack, our goal is to deliver. On promises. On requests. On solutions. We take on challenges and turn them into opportunities to improve the way you—and we—deliver.
When we first opened our doors in 1986, we specialized in services in New York, New Jersey, and Connecticut. Today, we offer same-day logistics solutions that include delivery of envelopes, packages, and pallets to over a dozen states and cities across the country, including New York, California, Houston and beyond.
Recently we merged with Fleetgistics to be a unified single strategic resource for mission-critical delivery, transport and final mile services and support.
We combine custom, hands-on same-day logistics solutions with advanced technology and capabilities for dependable, innovative solutions. We connect people with every delivery, while holding true to the simple value that started it all: keep it personal.
When you’re ready to deliver, leave it to USPack. In tact, on time, every time—we’ll get your package there
