About this opportunity:
The Change Manager will have a key role in the Operations and Services Support Unit, by controlling the E2E lifecycle of all changes that are requested to be implemented in our customers infrastructure and ensuring that any necessary modification to the customer services or resources is made accurately, following standard procedures and resulting in minimum or no impact on the customer's services.
You will:- Control the E2E lifecycle of all changes that are requested to be implemented in our customers' infrastructure- Assure that risk and impact are performed and documented- Prepare related documentation for CABs (Change Advisory Board) and identify the correct CAB members depending on the changes to be assessed- Drive the CAB/ECAB (Emergency Change Advisory board) meeting, secure and influence all parties who need to perform actions in the customer networks,- Review completed/failed changes and make improvement recommendations (PIR process)- Maintain CMDB (Configuration Management Database) updated for changes on the network- Capture stakeholder feedback, drive corrective actions, and manage client communication during changes- Administration of all Change Requests in the tool system- Communicate the change schedules (approved/planned Change Requests / Planned Works) with the customer and all other involved/related parties, including 3PPs- Inform in a timely manner all related parties when a change or planned work is to be executed
To be successful in the role you must have:- University degree in IT Engineering or possess equivalent experience in a related field- Overview of large/ enterprise IT environment (IP Network Ecosystem , Cloud Services, Linux/Windows, Broadcast/Media related Applications)- Proven experience of delivering change management of services in changing and time-critical environments (minimum 3 years as Change Manager)- 6 Years minimum experience in IT environment- Fluent in English, written and spoken B2 Minimum- Must be able to demonstrate a solid understanding of the Change Management Process and how it interferes with other ITIL Processes, IT and Business departments- Ability to present trend data in preparation for governance meetings (working knowledge of excel and Powerpoint)- High-level knowledge of CMDB- Solid organizational skills including attention to detail and multitasking skills availability to work on legal holidays- Strong people management skills including excellent experience of managing senior stakeholders, colleagues and partners
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
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Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Romania (RO) || Bucharest
Req ID: 775340
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day.
We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale.
Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient.
Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical.
Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term.
As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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